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Business Administration (Standard) – Level 3

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors.

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Course Summary

Subject Area: Business, Leadership and Management
Location: Workplace
Full Time or Part Time: FT
Level: 3
Number Of Years: 2
Interview Required?: Y

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Course Information for Students

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors.  This includes small and large businesses alike.  The role may involve working independently or as part of a team and entails developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. 

The responsibilities of the role are to support and engage with different parts of the organisation and to interact with internal or external customers.  With a focus on adding value, the role of the business administrator contributes to the efficiency of an organisation through support of functional areas, working across teams and resolving issues as requested.  The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to meet their responsibilities efficiently and with integrity – showing a positive attitude.  The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills.  The business administrator is also expected to show initiative, the capacity to manage priorities and their own time, problem-solving skills, decision-making skills and the potential to take on people management responsibilities through mentoring or coaching others.

You need grades A-C (9-4) at GCSE or equivalent work experience.


  • IT
  • Record and document production
  • Decision-making
  • Interpersonal skills
  • Communications
  • Quality
  • Planning and organisation
  • Project management.


  • The organisation
  • Value of skills
  • Stakeholders
  • Relevant regulation
  • Policies
  • Business fundamentals
  • Processes
  • External environment factors.



  • Professionalism
  • Personal qualities
  • Managing performance
  • Adaptability
  • Responsibility.

The apprenticeship will be delivered in the workplace and on-site. 

Nothing additional is needed.

End Point Assessment involves three elements, all of which may be completed online:

  • Knowledge Test – 60 minutes, including 50 equally weighted multi-choice questions with four possible answers for each.
  • Portfolio-based Interview – 30-45 minutes and scored out of 100 by the Independent End Point Assessor.
  • Project Presentation – the apprentice delivers a presentation to the End Point Assessor on a project they have completed or a process they have improved.  The presentation lasts 10-15 minutes, with a further 10-15 minutes for a question and answer session.  The presentation is marked out of 100.  The project is undertaken from month nine of the apprenticeship and should be completed prior to End Point Assessment being triggered.

Marks are allocated in the following proportions:

Knowledge Test – 20%

Portfolio Interview – 40%

Project Presentation – 40%

You can progress to a Team Leading/Supervisor apprenticeship and eventually to higher education qualifications.

For more information contact Derby College on 0800 0280289 or

Course Information for Employers

You may already have someone in your organisation or someone has come to you direct asking for an apprenticeship, but if you don’t we have a free recruitment service to help you hire the best candidate for your organisation from our talent pool and external advertising through social media and the national apprenticeship services website

If you are an employer and you would like to know more, please email or call 01332 387421

Career Information

This course could lead to one of these careers...


Other Administrative Occupations


Other Administrative Occupations

School Secretaries


School Secretaries



More Careers Information at:
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DCG Success Stories

Adam Dunn

Adam Dunn

Former DCG apprentice Adam taken on as business administrator

We covered a lot on the course, and I found everything I learned relevant to my day to day role.

Read More about Adam Dunn

Natasha Wood

Natasha Wood

HR Adviser grateful for her DCG business admin apprenticeship

The support I got as an apprentice was really good, as was the course content.

Read More about Natasha Wood

Laura Bentley, project co-ordinator at GPTF

General Practice Task Force Derbyshire – Employer

Derby and Derbyshire Local Medical Committee & General Practice Task force Derbyshire, welcomes support from Derby College business admin apprentices

We chose Derby College because it’s our local FE college. It’s well organised and, because of its size, has a bigger network than other training providers.

Read More about General Practice Task Force Derbyshire – Employer

Anna Buntine, BEDE Events Director

BEDE Events – Employer

DCG business admin apprentice Chloe is big asset to national eventing company BEDE Events 

I would definitely recommend apprenticeships to other organisations.

Read More about BEDE Events – Employer

Carys Hughes

Carys Hughes

Business Admin Apprentice Carys integral part of BB&J team

I’m the sort of person who works best when I’m doing something, so I knew an apprenticeship would be a much better option for me. I like everything about working at BB&J, but the best part is the people. I’m motivated and love to support my colleagues in any way I can – I like a challenge and I’m a quick learner. It’s good to be learning new things too. I’ve just started to learn audio typing and I’m finding it very interesting.

Read More about Carys Hughes

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Course Information Last Updated On: October 18, 2023 11:24 am