Apprenticeship Vacancy Details

What will the apprentice be doing?

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
• Explain practice arrangements and formal requirements to new patients and ensure procedures are completed
• Receive and make telephone calls as required
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery with particular reference to GP triage
• Action repeat prescription requests and ensure that they are ready for collection by the patient/transferred via EPS to nominated pharmacy within 48 hours. Note: The responsibility for dealing with acute prescription requests rests with the practice dispenser or duty doctor
• Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
• Enter patient information on to the computer as required
• Ensure that all new patients are registered onto the computer system promptly and accurately and any change of address dealt with appropriately
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Assistant Practice Manager
• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

What training will the apprentice take and what qualification will the apprentice get at the end?

What is the expected career progression after this apprenticeship?

• We will train you to have excellent customer service skills, be confident in all aspects of administrator/secretary work
• The aim is that our apprentices become highly employable within the sector, that they have confidence in their own skills and that we support them to stay within the team or find a suitable role in a different healthcare setting, as appropriate

Desired skills and personal qualities

Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Number skills Logical Team working Non judgemental

Qualifications

GCSE English (Grade C/4 or above) Essential

GCSE Maths (Grade C/4 or above) Essential

Things to consider

• If we are interested in taking your application further, you will receive an email from a derby college email address (@derby-college.ac.uk)
• Please make sure that you check your inbox as well as your spam/junk folders, so you do not miss out on the opportunity to apply

Employer

Friar Gate Surgery

https://friargatesurgery.co.uk/

Address

FRIAR GATE SURGERY
AGARD STREET
DERBY

Training provider

DCG

Contact

DCG

Apprenticeship Intermediate

Customer service practitioner (level 2)