Apprenticeship Vacancy Details

What will the apprentice be doing?

Business Support is Derby City Council’s centralised administrative service and provides a wide range of services across the different departments within the council. 

The role is based within the Business Support Hub, where we are looking for a motivated, forward thinking person to join our busy team.  You will need to be enthusiastic with a professional outlook, positive attitude to work, self-motivated, work as part of a team and focused on achieving your goals and aspirations with a commitment to your own personal development.

You will have the opportunity of a mixed working week with two days based in the Council House and the remaining time working from home.

Your daily tasks will include:

• To carry out a range of administrative tasks as detailed in the current Business Support Menu within divisional and statutory timescales and standards to produce the required outcomes as requested
• To produce high quality work following corporate, departmental and procedural guidelines
• To deal with incoming calls, post, electronic mail and visitors to ensure that their requests are dealt with appropriately adhering at all times to the Council’s customer care policy
• To maintain a wide variety of electronic and paper systems ensuring data is entered in a timely and accurate manner whilst adhering to the Council’s Data Protection and Information Governance Polices
• Provide all customers with a good customer service to ensure positive representation of the service
• Undertake training and additional duties in accordance with the general level of responsibility of the post, as required, as additional administrative processes are added to the Business Support Menu
• To undertake any other additional duties appropriate to the role

What training will the apprentice take and what qualification will the apprentice get at the end?

What is the expected career progression after this apprenticeship?

• On completion of the apprenticeship, there may be the possibility of a permanent position within the team

Desired skills and personal qualities

Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Non judgemental Patience Working independently Enthusiastic Willing to learn

Qualifications

GCSE English (Grade C/4) Essential

GCSE Maths (Grade C/4) Essential

Things to consider

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.

Employer

Derby City Council

https://www.derby.gov.uk/

Address

The Council House
Corporation Street
Derby
Derbyshire

Training provider

DCG

Contact

DCG

Apprenticeship Advanced

Business administrator (level 3)