Apprenticeship Vacancy Details

What will the apprentice be doing?

The ESOL team is a dedicated and extremely hard-working team, always striving for excellence. They provide our students with a well-rounded English language learning experience. The holistic offer delivered by the academy enables our students to progress with their English proficiency skills across all levels, access Further or Higher Education, improve employment prospects and support them with their integration into life in the United Kingdom. At all times we adopt a professional manner and create an environment where the academic progress of our students is our primary concern. 

• Our new apprentice will fill a vital role within our team, working a 37 hour 5-day week across various shift patterns to support our part-time students who attended classes between 08:30 and 20:30
• Their main role will be to assist the administration coordinator with the efficient running of the administrative processes within the academy
• It is a client-facing role which will include all aspects of day-to-day student services
• There will also be a supervisory element developed into the role as the apprentice will help oversee the recruitment and initial assessment process for prospective students
• We would expect our apprentice to understand the need to have a professional distance from the Derby College students and an awareness of safeguarding responsibilities
• They would also be expected to be confident enough to enforce the academy and college rules and ensure that current and prospective students are received in a safe and risk-free environment
• The apprentice will learn to use various Microsoft 365 applications such as Word, Excel etc.

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprenticeship will be delivered in the workplace and on-site at Derby College facilities. 

What is the expected career progression after this apprenticeship?

At the end of the apprenticeship, should the applicant have proved themselves to be an asset to the team, there could well be a possibility to join the ESOL team as an additional administrator team member.  Should a vacancy not be available, the candidate would be excellently prepared to follow this route at another establishment.

Desired skills and personal qualities

Communication skills IT skills Organisation skills Customer care skills Presentation skills Administrative skills Team working Initiative Non judgemental Patience Confident Ambitious Punctual Productive Helpful and polite

Qualifications

GCSE English (Grade 5 or above) Essential

GCSE Maths (Grade C/4 or above) Essential

Things to consider

You will be based at the St James Centre but may need to visit all sites where ESOL is delivered. The ESOL team are long serving experienced group of diverse people who bring a wealth of knowledge to running a successful programme which supports students from a marginalised portion of the community. The team continually refine the ESOL programme to meet the needs of the ever-changing demographic of individuals they serve, and they are all extremely proud of the achievements of their students. We are often asked to support students outside of the classroom with a range of social and civic requests which means the team frequently deliver support above and beyond their work remit. Therefore, the candidate will have to be happy to work within a tenacious and driven team. The students themselves face many challenges and must be constantly pushed to maintain progress on their programmes. Therefore, it is important for our Apprentice to be comfortable helping the students do to this, which could mean repeating the same rule or expectation day in and out, developing the skill to have authority with a lovely smile. The student facing role will involve working with many students who struggle to communicate their thoughts in English and will require patience and sympathetic questioning to get to the crux of the matter so as to be supportive in dealing with the student query. If we are interested in taking your application further, you will receive an email from a derby college email address (@derby-college.ac.uk). Please make sure that you check your inbox as well as your spam/junk folders, so you do not miss out on the opportunity to apply.

Employer

Derby College

www.derby-college.ac.uk

Address

St. James Centre
Malcolm Street
Derby

Training provider

DCG

Contact

DCG

Apprenticeship Advanced

Business administrator (level 3)