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Level 2 Certification in Information, Advice or Guidance

Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques of which you should be aware in order to carry this out effectively.

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Course Summary

Subject Area: Business, Leadership and Management
Adult and Community
Location: Distance Learning
Full Time or Part Time: PT
Level: 2
Number Of Years: 1
Interview Required?: Y
Weeks: 12
Hours: 1.00
Start: Flexible
Days/Times:
Tuition: £724
Distance Learning

Apply now at: https://www.derby-college.ac.uk/course/level-2-certification-in-information-advice-or-guidance
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Course Information for Students

Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques of which you should be aware in order to carry this out effectively.

This course aims to equip you with the practical skills needed to convey information, advice or guidance successfully in a wide range of situations and sectors.

The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

This course is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. The knowledge gained by undertaking this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context. The minimum age requirement is 16 years old.

There are no formal entry requirements for this course but a good understanding of both written and spoken English, as well as knowledge of using IT equipment, will be useful.

This course is split into five manageable units:

Unit 1: Information, advice or guidance in practice

Unit 2: Developing interaction skills for information,

advice or guidance

Unit 3: Signposting and referral in information, advice

or guidance

Unit 4: Information, advice or guidance in context

Unit 5: Skills for advice providers

This course will be delivered online.

There are no additional costs but access to IT equipment and the Internet is required.

You will complete workbooks using our online platform with 1:1 coach / tutor support.

You will be assessed through a portfolio of evidence which is put together during the course and demonstrates that you have met the required assessment criteria. On completion, the portfolio of evidence is submitted in an online format.

You could consider further qualifications in:

  • Business Administration Principles
  • Team Leading
  • NVQ Customer Service
  • NVQ Business Administration

For more information contact Derby College on 0800 0280289 or enquiries@derby-college.ac.uk

Course Information for Employers

If you are an employer and would like to know more about the apprenticeships and professional training we deliver or how you can get involved in co-creating and co-delivering curriculum, please contact us via email on businessenquiries@derby-college.ac.uk, call us on 01332 387 421 or visit our employer pages here.

Career Information

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More Careers Information at: https://www.derby-college.ac.uk/career-pathways
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We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.

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Course Information Last Updated On: October 26, 2021 1:51 pm