Level 2 Certificate in Understanding Retail Operations (Free* if aged 19 or over)
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Course Summary
Course Information for Students
Who is this course for?
The UK retail industry is one of the largest private sector employers, yet experiences a higher than average staff turnover at 17% across the sector.
With over 60 million customers making 320 million transactions per week, there is a constant need for workers with the knowledge and understanding to continue the success of the sector.
This qualification focuses on improving various skills and knowledge in order to create a career pathway within the retail industry.
The course is suitable for anyone looking to work – or currently working – within the retail industry at any level who wants to gain a comprehensive understanding of the various operations of a retail organisation.
Entry Requirements
There are no formal entry requirements for this course but a good understanding of both written and spoken English, as well as knowledge of using IT equipment, will be useful.
What will you learn?
This course is split into eight manageable units, covering topics such as:
• Understanding customer service in the retail sector
• How teamwork contributes to the effectiveness of a retail business
• Dealing with customer queries and complaints
• Understanding the control, receipt and storage of stock.
How will you learn?
This course will be delivered online.
What will you need to bring with you?
There are no additional costs but access to IT equipment and the Internet is required.
How will you be assessed?
You will complete workbooks using our online platform with 1:1 coach / tutor support.
You will be assessed through a portfolio of evidence which is put together during the course and demonstrates that you have met the required assessment criteria. On completion, the portfolio of evidence is submitted in an online format.
Where next?
You could progress onto another free qualification in:
Level 1 Award in Mental Health Awareness
Level 2 Certificate in Information, Advice or Guidance
Level 2 Certificate in Living in a Fair and Diverse Society
Level 2 Certificate in Principles of Business Administration
Level 2 Certificate in Principles of Customer Service
Level 2 Certificate in Principles of Team Leading
Level 2 Certificate in Principles of Working with & Supporting Individuals with Learning Difficulties
Level 2 Certificate in Safeguarding, Prevent and British Values
Level 2 Certificate in Understanding the Safe Handling of Medication
Level 2 Certificate in Understanding Autism
Level 2 Certificate in Understanding Behaviour that Challenges
Level 2 Certificate in Understanding Nutrition and Health
Level 2 Certificate in Understanding Specific Learning Difficulties
Level 2 Certificate in the Principles of Warehousing
Level 2 Certificate in the Principles of the Prevention & Control of Infection
Level 2 Certificate in Equality and Diversity
Level 2 Certificate in Self-harm and Suicide Prevention
Level 2 Certificate in Mental Health Problems
Level 2 Certificate in Common Health Conditions
Level 2 Certificate in Special Education Needs and Disability
Level 2 Certificate in Awareness of Bullying in Children and Young People
Level 2 Certificate in the Principles of Dementia Care
Level 2 Certificate in Understanding Children and Young People’s Mental Health
Level 2 Certificate in Principles of End of Life Care
Level 2 Certificate in Event Planning
Level 2 Certificate in Lean Management Techniques
Level 2 Certificate in Mental Health First Aid for Leaders
Level 2 Certificate in Digital Marketing
Who do you contact for more information?
For more information, contact liz.young@derby-college.ac.uk
Course Information for Employers
Information for Employers
Career Information
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Course Information Last Updated On: March 25, 2024 12:00 pm
