Level 2 Certificate in Principles of Customer Service (Free* if aged 19 or over)
This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.
Course Summary
Course Information for Students
Who is this course for?
This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to secure a job where the role involves customer service knowledge as a key component of the position.
Entry Requirements
You need access to a laptop and the Internet.
What will you learn?
This course is split into seven manageable units:
Unit 1: Principles of customer service and delivery
Unit 2: Understand customers
Unit 3: Understand employer organisations
Unit 4: Understand how to communicate with customers
Unit 5: Understand how to handle customer information
Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
Unit 7: Understand how to develop customer relationships
How will you learn?
Courses are delivered via distance learning, allowing learners to choose when and where to study. Personal tutors are assigned to ensure learners have the support needed to succeed.
What will you need to bring with you?
You need access to a laptop and the Internet.
How will you be assessed?
You will be assessed via our elearning platform.
Where next?
You could consider the:
- Level 2 Certificate in Equality and Diversity
- Level 2 Certificate in Understanding Nutrition and Health
- Level 2 Certificate in Principles of Prevention and Control of Infection
- Level 2 Certificate in Understanding the Safe Handling of Medication
- Level 2 Certificate in Awareness of Mental Health Problems
- Level 2 Certificate in Warehousing
- Level 2 Certificate in Principles of Team Leading
- Level 2 Certificate in Principles of Business Administration
- Level 2 Certificate in Understanding Retail Operations
- Level 2 Certificate in Information, Advice or Guidance
- Level 2 Certificate in Counselling Skills
- Level 2 Certificate in Principles for Digital Skills in Employment
- Level 2 Certificate in Understanding Environmental Sustainability
- Level 2 Certificate in Safeguarding, Prevent and British Values
- Level 2 Certificate in Understanding Autism
Who do you contact for more information?
For more information, contact liz.young@derby-college.ac.uk
Course Information for Employers
Information for Employers
Career Information
Course Information Last Updated On: December 4, 2025 1:05 pm
