HR Support – Apprenticeship Standard

The work of the HR Support apprentice is likely to include handling day-to-day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; and working with the business on HR changes.
 

They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by
the employer.

This apprenticeship is best suited to HR professionals typically either working in a medium-to-large organisation as part of the HR function delivering front-line support to managers and employees or as a HR manager in a small organisation.

• Business understanding
• Communication and interpersonal skills
• Problem solving
• Managing HR information
• Process improvement
• Team working
• Personal development
• Honesty and integrity
• Flexibility
• Resilience
• HR legislation and policy
• Service delivery

The apprenticeship is delivered via on-site/blended learning.

N/A

Learners maintain an activity portfolio alongside on-programme assessment. With the approval of the employer, learners will progress to the End Point Assessment (EPA) where they will be required to produce a 3,000-word consultative project describing how they have applied their knowledge and HR-related skills to deliver the services required by the role as described in the apprenticeship standard.
 

The second part of the EPA is a Professional Discussion which will be conducted after the Independent Assessor has reviewed and marked the Consultative Project. It will focus on the skills and behaviours specified in the standard together with any knowledge and skills components that have not been covered in the Consultative Project.

The course teacher will advise regarding progression opportunities.