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Diploma in Travel, Tourism and Customer Service – Level 1

This course will help to develop learners' customer service skills and give them a sound understanding of the travel and tourism sector. Students will also work towards achieving high grades in their GCSE English and Maths.

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Course Summary

Subject Area: Travel and Tourism
School Leaver - Vocational/Technical
Location: The Roundhouse
Full Time or Part Time: FT
Level: 1
Number Of Years: 1
Interview Required?: Y
The Roundhouse

Apply now at: https://www.derby-college.ac.uk/course/diploma-in-travel-tourism-and-customer-service-level-1
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Course Information for Students

This course will help to develop learners’ confidence and give them a sound understanding of the travel and tourism sector and the work skills needed to succeed in this fast-changing environment. A key focus will be on the customer service skills needed in a broad range of industry roles.

Candidates should have a keen interest in travel, tourism and related industries while also having a desire to work with people.

Students will undertake a number of visits and work placements, including to travel and tourism businesses and other establishments that will be of benefit to their career planning. In recent years students have visited London attractions, East Midlands Airport, Derby Train Station, The N.E.C, Derby Museums and the Peak District.

In addition, learners will work towards high GCSE grade achievement in English and Maths, which will support their main programme of study and help with future progression.     

The course is designed for students with low-level GCSE profiles or limited GCSE achievements, requiring resits in both English and Maths.

It is essential that candidates show commitment to maintaining high standards of attendance and meeting deadlines.

Students should have a positive demeanour and ‘can do’ approach to customer service.

During the programme you will develop your knowledge in a variety of subjects within the travel and tourism industry.

Examples of these include:

  • An Introduction to Travel and Tourism
  • Customer Service Skills
  • Tourist Attractions and Geography
  • Work Experience and Careers

Additional subjects and activities such as GCSEs in English and Maths, work experience and tutorials will also be part of the timetable.

This course will be delivered at the Roundhouse Campus. Learners should expect to be on-site for 3-4 days per week for face-to-face delivery.

It is expected that students will prioritise time during the rest of the week for assessments, revision and research.

All students are expected to wear a blue blazer/tailored jacket and white collared shirt while attending lessons. They should also have smart shoes and matching tailored skirt or trousers for work placements, interviews and visits.

Students may be able to secure financial support towards the cost of the uniform.

There will also be a nominal charge for selected trips and visits. In previous years students have travelled to London, local visitor attractions, conferences and tourist destinations.

Students are advised to have their own laptop or device to aid their studies during their time at College.

Assessments will be carried out using a variety of methods including role play, presentations and activities.

Students will need to have good time management and organisation skills in order to meet the ongoing assessment deadlines successfully.

English and Maths are assessed through a series of national exams held in May/June.

Further Study

This course is designed for students to progress to the Level 2 Diploma in Customer Service Skills for Cabin Crew, Aviation and Airport Industries.

Careers

You could consider a wide range of roles within the travel and tourism sector but the transferable customer service skills developed are relevant to a broad range of industry sectors and job roles.

For more information, contact joanne.devereux@derby-college.ac.uk / enquiries@derby-college.ac.uk or call us on 0800 0280289

Course Information for Employers

If you are an employer and would like to know more about the apprenticeships and professional training we deliver or how you can get involved in co-creating and co-delivering the curriculum, please contact us via email on businessenquiries@derby-college.ac.uk, call us on 01332 387 421 or visit our employer pages here.

Career Information

This course could lead to one of these careers...

Travel Agents

£18555

Travel Agents

Travel Agency Managers and Proprietors

£25834

Travel Agency Managers and Proprietors

Other Leisure and Travel Service Occupations

£15912

Other Leisure and Travel Service Occupations

Rail Travel Assistants

£28028

Rail Travel Assistants

Air Travel Assistants

£24292

Air Travel Assistants

Air Transport Operatives

£33085

Air Transport Operatives

Air Traffic Controllers

£109266

Air Traffic Controllers

Transport and Distribution Clerks and Assistants

£24821

Transport and Distribution Clerks and Assistants

Aircraft Pilots and Flight Engineers

£86975

Aircraft Pilots and Flight Engineers

Other Managers and Proprietors in Other Services

£34070

Other Managers and Proprietors in Other Services

Other Elementary Security Occupations

£19593

Other Elementary Security Occupations

Marketing Associate Professionals

£23976

Marketing Associate Professionals

Leisure and Theme Park Attendants

£7411

Leisure and Theme Park Attendants

Hotel and Accommodation Managers and Proprietors

£24673

Hotel and Accommodation Managers and Proprietors

Managers and Directors in Transport and Distribution

£34261

Managers and Directors in Transport and Distribution

Other Drivers and Transport Operatives

£23105

Other Drivers and Transport Operatives

Rail Transport Operatives

£42248

Rail Transport Operatives

Bus and Coach Drivers

£22248

Bus and Coach Drivers

Train and Tram Drivers

£28855

Train and Tram Drivers

Customer Service Managers and Supervisors

£25980

Customer Service Managers and Supervisors

Research and Development Managers

£37024

Research and Development Managers

Taxi and Cab Drivers and Chauffeurs

£15334

Taxi and Cab Drivers and Chauffeurs

Other Customer Service Occupations

£16566

Other Customer Service Occupations

Call and Contact Centre Occupations

£17372

Call and Contact Centre Occupations

Sales and Retail Assistants

£12203

Sales and Retail Assistants

Receptionists

£14390

Receptionists

Sports and Leisure Assistants

£10316

Sports and Leisure Assistants

Catering and Bar Managers

£18122

Catering and Bar Managers

Waiters and Waitresses

£5951

Waiters and Waitresses

Other Administrative Occupations

£16206

Other Administrative Occupations

Conference and Exhibition Managers and Organisers

£21591

Conference and Exhibition Managers and Organisers

Public Relations Professionals

£27226

Public Relations Professionals

More Careers Information at: https://www.derby-college.ac.uk/career-pathways
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DCG Success Stories

Daniel Johnston

Daniel Johnston

Taking off with a cabin crew career

I’ve always wanted to travel – cabin crew is my dream job. When I first joined Derby College, I saw the Diploma as a qualification which could probably lead to a job a few years down the line. Then I got a job before I’d even finished College! Working with Ryanair will open up so many doors for my future but I wouldn’t be where I am today without the help of the College.

Read More about Daniel Johnston

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Course Information Last Updated On: October 24, 2022 12:23 pm