Diploma in Business and Administration – Level 2

This qualification is aimed at learners working within a business and administration role who wish to improve their knowledge and skills for a variety of work environments and sectors.

You need a good understanding of both written and spoken English – at a minimum of Level 1.

You will work on mandatory topics that cover:

• Communicating in a business environment
• Managing personal and professional development
• Understanding business administration principles and practice
• Developing working relationships with colleagues

There is an extensive list of optional topics (discussed at your 1-1) including:

• Handling mail
• Reception service
• Providing admin support for meetings
• Using and maintaining office equipment
• Using bespoke software
• Understanding and delivering customer service principles

This course will be delivered off-site using a blended delivery model. 

You need access to a laptop and the Internet. 

A variety of assessment methods is used, including workplace visits, face-to-face and remote assessment.

This qualification is assessed through a portfolio of evidence which is put together during the course and demonstrates that the learner has met the required assessment criteria.

Learners successfully completing this qualification may wish to progress to further qualifications, such as the:

• Highfield Level 3 Diploma in Business Administration (RQF)
• Highfield Level 2 Diploma in Customer Service (RQF)
• Highfield Level 2 Diploma in Team Leading (RQF)
• Highfield Level 3 Diploma in Management (RQF)

For more information, contact Derby College Group on 0800 0280289 or enquiries@derby-college.ac.uk