Compliments and Complaints Form Compliments and Complaints Read our Compliments and Complaints Policy, which can be found on our web page under Policies and Papers, this Policy has also been published on the Student Portal – Moodle Try to resolve your concern formally with a relevant member of staff or the area Team Manager. Consider if you need advice, you could seek advice from any member of staff, such as; Student Services, the Welfare Team, the Students’ Union team, Personal Coaches or Lecturers. If you decide that you still want to complain formally, please think about the following: If you have already tried to resolve your concerns why have they not already been resolved? How to explain your complaint clearly and including any relevant detail. What supporting documents may be needed, e.g. copies of emails, meeting notes etc. What outcome you would like from this complaint e.g. an apology, agreed actions addressing the issues raised or additional support. Copies of all documents in relation to complaints received by Derby College are filed centrally and details are logged onto the Complaints system. How do we use the information recorded on this form? Please refer to the Derby College Privacy Notice on our website: Privacy Notice (PDF) Complaint Categories * Bullying/Harassment Lecturer/Tutor Teaching & Learning Discrimination Behavioural Customer Service General Facilities Other – please give details: Further Information Curriculum Area * Not Applicable Academic Studies Access to Higher Education Adult English & Maths Apprenticeship Arts & Digital Communication Business Computer Science & IT Construction Cross College Maths & English Early Years Engineering ESOL Estates Exams Hair and Beauty Health and Social Care Hospitality & Catering ILT/Library Inclusion and Support International IT Services Land Based Lexis Motor Vehicle Partnerships Prep for Life and Work Professional Construction Public & Security Services Princes Trust Quantum Retail National Student Services Short Courses Sport Trade Union Teacher Training Transitions Travel and Tourism Unknown Course Title (if applicable): Level/Type of course * N/A Entry Apprentice Level 1 Pre Access Level 2 HE Level 3 Course Location * Not applicable Roundhouse Joseph Wright Centre Broomfield Johnson Building Hudson Building Ilkeston St James Centre Other Are you studying * N/A Full Time Part Time Your Details Name * First Last * Last Student Name (if different from above) Relationship to student (if applicable): Student Number (if known) Contact Telephone Number Email * Gender * Male Female Prefer Not To Say I am a: * Student Parent/Guardian Employer Other Please Note: If you are representing a student, please ensure you have the student’s permission to complete this form on their behalf, you may be required to provide written consent. Student Declaration of Consent Form. Equality and Diversity What is your ethnic origin/disability? We, as a college, require this information because the Race Relations (Amendment) Act 2000 and the Disability Equality Duty Act 2005 state that it is good practice to monitor complaints by ethnicity and disability. This helps to eliminate discriminatory practice. Ethnicity * White British White Irish White Gypsy/Irish Traveller Mixed White and Black Caribbean Mixed White & Asian Mixed White & Black African Black or Black British Caribbean Black or Black British Bangladeshi Black or Black British African Asian or Asian British Indian Asian or Asian British Pakistani Asian or Asian British Chinese Prefer Not to Say Other: Please State Do you consider yourself to have a learning difficulty? * Yes No If Yes please give details below: Do you consider yourself to have a disability? * Yes No If Yes please give details below: How have you tried to resolve your issues so far? Have you tried to resolve your issues so far? * Yes No Who have your raised your concerns with? When did you raise your concerns? What was the outcome and why are you dissatisfied with it? Summary of your complaint * Outcome If the College agrees with your complaint, what would you like the outcome to be? Please read the following statement carefully and if you agree, tick ‘I Agree’ to continue with your complaint. I confirm that the information I have provided is correct to the best of my knowledge and I give my consent for appropriate staff to have access to the information provided in relation to this complaint Student Declaration of Consent Form (PDF) I have read the statement carefully * I Agree reCAPTCHA If you are human, leave this field blank. Submit