This Diploma covers:
You need a good standard of English and should have a supervisory role within your organisation.
You will cover:
You will also take one optional unit from the list below:
You will be assessed via:
The fee is £1500 for the course which will be invoiced. Alternatively you can obtain a student loan.
You can advance to higher management qualifications.
You can progress your career in supervisory and management roles.
As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.
Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.
Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.
I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.