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Higher Apprenticeship - Operations/Departmental Manager - Level 5Apply Now »

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Level: 5

Location: Workplace

Years: 2

Interview: Y

Course Summary

An Operations/Departmental Manager is someone who manages teams and/or projects. They also achieve operational or departmental goals and objectives as part of the delivery of their organisation's strategy.  Roles may include those of Operations Manager, Regional Manager, Divisional Manager and Department Manager as well as other specialist managers.

Working in the private, public or third sector and in all sizes of organisation, their specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. 

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. 

Entry requirements

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at grade 4 and above.

Course Content

  • Organisational Performance - delivering results
  • Interpersonal Excellence - managing people and developing relationships
  • Personal Effectiveness - managing self

How will I be assessed?

You will work with your assessor to ensure that you have all the knowledge and behaviours to complete the end-point assessment which will consist of:

  • A knowledge test using scenarios and questions = 30%
  • A structured competency-based interview = 20%
  • Assessment of a portfolio of evidence = 20%
  • Assessment of a work-based project followed by a presentation of the project with a question-and-answer session = 20%
  • Professional discussion = 10%

Are there any additional costs or specialist equipment required?

You will need to have all personal protective equipment (PPE) required to  undertake the role legally and safely.

What can I do after this course?

You could progress to a Level 6 programme.

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George Wright

George Wright

DC student did so well at a mock interview that he ended up landing an apprenticeship.

George Wright, 17, impressed MCF Loans’ Chief Executive Officer Melanie Elliot to such a degree that she suggested he should research the company in more depth and get in touch.Pride Park-based MCF is a Derby College business employment and skills academy board member, and George took part in the job skills interview exercise as part of his Business Studies First Diploma BTEC Level 2. George volunteered with MCF for a week. He liked what he saw and the company saw his potential which led to an interview for real.He is now working towards a Business Administration NVQ Level 2 with Derby College, while working as an apprentice with MCF.

If I’ve got any questions on my course I can email my lecturer Nicola Dean and she comes back to me within the hour with help and advice. Hopefully I’m progressing well at work, I’m enjoying it.

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