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Intermediate Apprenticeship in Business and Administration (framework)Apply Now »

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Level: 2

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship is appropriate for people who hold a general administration post.  You will need to be completing a range of administration tasks which may include using the telephone, data input, photocopying, filing and using office equipment. 

The programme is a strong foundation for a rewarding career, boosting your confidence, abilities and promotion prospects.

The qualification is delivered and assessed in the workplace and you will be responsible for producing an electronic portfolio of evidence.

Entry requirements

GCSE grades 9-3 in English and Maths - or the equivalent - are desirable.

In addition to having good literacy and numeracy skills, you will need to be well-motivated and self-disciplined.

You must be willing to use and maintain an e-portfolio of evidence.

Course Content

The Level 2 Diploma in Business Administration contains six mandatory units:

  • Communication in a business environment
  • Understand employer organisations
  • Principles of providing administrative services
  • Principles of document production and information management
  • Manage personal performance and development
  • Develop working relationships with colleagues

There is also a range of optional units you will complete. These could include handling mail, providing reception services, producing business documents and using and maintaining office equipment.  These will be decided by matching your job role to the list of optional units and selecting those for which you are able to generate evidence of your performance in the workplace.

The apprenticeship also includes:

  • Functional Skills at Level 1 in Mathematics, English and ICT (if applicable)
  • Personal Learning and Thinking Skills (embedded within the qualification)
  • Employment Rights and Responsibilities (delivery method to be agreed with your assessor - it could be embedded within your main qualification or may be an additional unit.)

How will I be assessed?

For the vocational element of your apprenticeship, you will be assessed on the job, using a range of methods including the production of evidence such as case histories, work products, questions, witness testimonies, professional discussion and observations.  These will be uploaded into an electronic portfolio.

You may need to attend the College on day release/block release in order to achieve your Functional Skills.  This will be evidenced through the completion of end tests in each subject.

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

Further Study

You may be able to progress to the Advanced Business and Administration Apprenticeship or perhaps consider a Customer Service or Management course.

Careers

You will be gaining more experience within your current role at work and can continue to progress your career in an office, business or management environment.

 

Did you find the course information on this page useful?

 

Rufaro Hwindingwi

Rufaro Hwindingwi

Rufaro’s enrolment day leads to a job and future in business

When teenager Rufaro Hwindingwi left school after her GCSEs, she was unsure which career was right for her.

The teenager went to a Derby College enrolment day with an idea that business might be a good path to follow. Now she is studying Level 2 business and has a part-time job with award-winning Derby estate agents Hannells.

She also has her sights set on Business at Level 3, before going on to university to a take a Business Management Degree and then a Masters.

But Rufaro, 17, explained that initially she planned to follow her mother into health and social care...but the subject was not her main passion.

She liked the style and content of Derby College's module based Level 2 business course saying she prefers coursework to exam-based learning.

Rufaro said she has studied eight units, with areas including the techniques and purpose of branding and the value of brand recognition, as well as how to be professional online, on the phone and face-to-face.

She has also learnt about managing cashflow, cashflow forecasts and how to analyse break even graphs and charts.

As part of her studies, Rufaro had two weeks' work experience with Hannells Estate Agents through its Academy link with Derby College.

Hannells area sales manager Victoria Downing said: "Derby College's business course is designed to prepare students for the workplace. Rufaro really was outstanding. We were able to have a conversation about her working part-time with us, because we had an unfilled vacancy, and it's great to have her with us."

Derby College's Employer Academy programme aims to boost students' employability skills and job prospects as well as giving employers the opportunity to shape the college curriculum.

It also reduces employers' costs for recruiting young people into job and apprenticeship roles after their College course.

I'm going to continue with Hannells and then go onto Level 3 in business at Derby College. That's my next step. Then I'm thinking of a Business Management degree at Birmingham City University or the University of Birmingham. I think Business Management may be a base for another course, maybe a Masters.

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