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Certificate in Retail Knowledge - Level 2Apply Now »

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Level: 2

Location: Distance Learning

Years: 1

Weeks: 26

Hours: 4.34

Start: Roll On Roll Off - Contact Us

Days / Times: Contact Us

Tuition (£): 0.00*

Interview: Y

Course Summary

This qualification is aimed at individuals who are either already working within retail or who would like to enter into the sector. The Highfield Level 2 Certificate in Retail Knowledge (RQF) will enable learners to develop their knowledge and understanding of the retail sector as well as the specific knowledge needed to work efficiently as part of a retail team.

Entry requirements

There are no entry requirements to access this programme other than you must wish to work - or are already working - in a role in a retail environment.

Course Content

Mandatory units:

Unit 1: Understanding customer service in the retail sector

Unit 2: Understanding the retail selling process

Unit 3: Understanding how individuals and teams contribute to the effectiveness of a retail business

Unit 4: Understanding how a retail business maintains health and safety on its premises

How will I be assessed?

Assessment is through a portfolio of evidence which is put together during the course and demonstrates that the learner has met the required assessment criteria. The portfolio of evidence is in the form of a workbook that may be completed - paper-based or online - to suit the individual learner.

Are there any additional costs or specialist equipment required?

This course is free, providing you meet the eligibility criteria.


What can I do after this course?

Further Study

  • Level 2 Diploma in Retail Skills
  • Level 2 NVQ Certificate in Customer Service
  • Level 2 Certificate in Customer Service
  • Level 2 Diploma in Team Leading
  • Level 2 Certificate in Team Leading Principles
  • Intermediate Apprenticeship in Retail Skills


  • Retail Sales Assistant


Did you find the course information on this page useful?


* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

Hadley Trueman

Hadley Trueman

National acclaim for DCG fashion retail innovator Hadley

Talented DCG fashion business & retail student Hadley Trueman has already seen his concepts win national acclaim.    
Hadley, aged 17, received the award for most outstanding work after exhibiting at The Truman Brewery in East London over the summer.    
He was among 150 further education students on UAL (University of the Arts London) award body courses nationally, who were selected to perform or display their work at Origins Creative Arts Festival.    
Hadley’s use of Instagram to create a live timeline featuring high-end department store Selfridges impressed the judges with its originality.    
When he finishes College Hadley is thinking about taking a degree in buying and merchandising, possibly at UAL or De Montfort University in Leicester, where one of his favourite designers, Samuel Ross, studied.    
Hadley said: "I’ve always been interested in fashion, but the business side more than the design side.    
“After GCSEs I looked at other colleges that are not far from where I live but the level 2 course at Joseph Wright was just what I was looking for."    
When Hadley is not at College, he’s gaining valuable work experience at Nottingham clothing store 18montrose as well as marketing his own online unisex streetwear brand asterisk vision.

College is great. The tutors are supportive – they don’t mind if I take the brief and change it to suit my own ideas.


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