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Level 2 Certificate in Understanding Retail OperationsApply Now »

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Level: 2

Location: Distance Learning

Years: 1

Weeks: 12

Hours: 1.00

Start: 01/08/2021

Days / Times:

Tuition (£): 724.00*
Full Concession: (0 Tuition/Exam Fee) available dependant on eligibility – A Full Concession is not applicable to a full-cost course

Interview: Y

Course Summary

The UK retail industry is one of the largest private sector employers, yet
experiences a higher than average staff turnover at 17% across the sector.
 
With over 60 million customers making 320 million transactions per week,
there is a constant need for workers with the knowledge and understanding to continue the success of the sector.
 
This qualification focusses on improving various skills and knowledge in order to create a career pathway within the retail industry.
 
The course is suitable for anyone looking to work, or currently working, within the retail industry at any level who wants to gain a comprehensive understanding of the various operations of a retail organisation.

 

Entry requirements

There are no formal entry requirements for this course but a good understanding of both written and spoken English, as well as knowledge of using IT equipment, will be useful.

 

Course Content

This course is split into eight manageable units, covering topics such as:
 
• Understanding customer service in the retail sector
 
• How teamwork contributes to the effectiveness of
a retail business
 
• Dealing with customer queries and complaints
 
• Understanding the control, receipt and storage of stock.

How will I be assessed?

You will complete workbooks using our online platform with 1:1 coach / tutor support.

You will be assessed through a portfolio of evidence which is put together during the course and demonstrates that you have met the required assessment criteria. On completion, the portfolio of evidence is submitted in an online format.

Are there any additional costs or specialist equipment required?

There are no additional costs but access to IT equipment and the Internet is required.

 

What can I do after this course?

You could consider further qualifications in:

  • Business Administration Principles
  • Team Leading
  • NVQ Customer Service
  • NVQ Business Administration

 

 

Did you find the course information on this page useful?

 

* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

Richard Auzins

Richard Auzins

Starting out in a retail career with M&S

Fashion enthusiast Richard Auzins has used his Diploma in Visual Merchandising as a springboard to working with Marks & Spencer Richard has started out as a warehouse operative at the company’s distribution centre in Castle Donington, with a view to progressing his merchandising career within M&S.
 
He especially enjoys dealing with the online sales side of the operation. Richard had originally considered university but then discovered the specialist advanced course in Visual Merchandising at Derby College. Keen on keeping up with latest fashion trends, the course enabled him to translate his passion for fashion into a career.

Although I’m working in logistics, I’m still involved with fashion and homewares every day. The Derby College course helped me get the job and having a qualification in retail merchandising has made me more confident in sharing my ideas at work. I’d like to move into visual merchandising one day but at the moment I enjoy what I do and M&S is a great business to work for.

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