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Level 2 Certification in Information, Advice or GuidanceApply Now »

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Level: 2

Location: Distance Learning

Years: 1

Weeks: 12

Hours: 1.00

Start: 01/08/2021

Days / Times:

Tuition (£): 724.00*
Full Concession: (0 Tuition/Exam Fee) available dependant on eligibility – A Full Concession is not applicable to a full-cost course

Interview: Y

Course Summary

Many job roles involve interaction with customers, clients or colleagues to
inform, advise or guide them, and there are many techniques of which you should be aware in order to carry this out effectively.
 
This course aims to equip you with the practical skills needed to convey information, advice or guidance successfully in a wide range of situations and sectors.
 
The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.
 
This course is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. The knowledge gained by undertaking this qualification is transerable across a wide range of sectors, allowing you to apply it to your own employment context. The minimum age requirement is 16 years old.

Entry requirements

There are no formal entry requirements for this course but a good understanding of both written and spoken English, as well as knowledge of using IT equipment, will be useful.

 

Course Content

This course is split into five manageable units:
 
Unit 1: Information, advice or guidance in practice
 
Unit 2: Developing interaction skills for information,
advice or guidance
 
Unit 3: Signposting and referral in information, advice
or guidance
 
Unit 4: Information, advice or guidance in context
 
Unit 5: Skills for advice providers

How will I be assessed?

You will complete workbooks using our online platform with 1:1 coach / tutor support.

You will be assessed through a portfolio of evidence which is put together during the course and demonstrates that you have met the required assessment criteria. On completion, the portfolio of evidence is submitted in an online format.

 

Are there any additional costs or specialist equipment required?

There are no additional costs but access to IT equipment and the Internet is required.

 

What can I do after this course?

You could consider further qualifications in:

  • Business Administration Principles
  • Team Leading
  • NVQ Customer Service
  • NVQ Business Administration

 

 

Did you find the course information on this page useful?

 

* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

Dayne Yearwood

Dayne Yearwood

Fashion retail apprentice helps indie retailer grow, despite lockdown

DCG Fashion Retail apprentice Dayne Yearwood has had to learn quickly in his first year with independent menswear retailer Henry George.
 
Dayne joined the Ilkeston-based business on its first day of trading in October 2019 but within weeks of opening, the shop had to close its doors for four months due to coronavirus.
 
But, despite the huge challenges of trading during a pandemic, Henry George has continued to enjoy wide customer support and is now opening a second shop in Mansfield.
 
After leaving school eighteen-year-old Dayne studied for A levels in IT, Photography and Maths but found sixth form college wasn’t for him.So, his uncle, who at the time was planning to open Henry George, suggested the fashion retail apprenticeship at his new business.
 
Dayne, who has always been interested in fashion, is enjoying all aspects of his role. He said: “I like the customer service side of the job and interacting with the people who come in. We’ve got a good following locally too, with some customers visiting the shop every week to see what’s new in. I also like the social media side, using it to promote the brand and to grow our sales online and in the shops.”
 
Due to lockdown Dayne hasn’t been assessed in the workplace as yet but he’s pleased with the support he’s receiving from Derby College.
 
He added: “My lecturers are good. They contact me regularly to see how I’m getting on and they’re always there to offer help. I’m glad the shop’s reopening and that I’ll be able to catch up with my assessments soon and get my fashion retail qualifications.”
 
Ash Allen, Operations Manager at Henry George Menswear, said Dayne’s IT and photography skills were benefiting the business.
 
He added: “I’ve been able to hand over all the social media and photography aspects to Dayne. He’s looking after the promotional shots and our Instagram and Facebook accounts, freeing me up to concentrate on sales and business development.
 
“We’re continuing to grow, with two shops now, so longer term we may look at taking on another retail apprentice.”

My lecturers are good. They contact me regularly to see how I’m getting on and they’re always there to offer help. I’m glad the shop’s reopening and that I’ll be able to catch up with my assessments soon and get my fashion retail qualifications.

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