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Certificate in Customer Service Principles - Level 2 Apply Now »

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Level: 2

Location: Distance Learning

Years: 1

Weeks: 16

Hours: 1.00

Start: Roll On Roll Off - Contact Us

Days / Times: Contact Us

Tuition (£): 724.00*
Full Concession: (0 Tuition/Exam Fee) available dependant on eligibility – A Full Concession is not applicable to a full-cost course

Interview: Y

Course Summary

This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service, including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Customer service may be internal or external to your organisation and may include your communications with colleagues, managers, other departments' staff and suppliers as well as members of the public.

Entry requirements

You need a good level of English.

Course Content

Mandatory Units

  • Delivery of Effective Customer Service
  • Supporting the Customer Service Environment

How will I be assessed?

You can be assessed in the workplace or online via email by an assessor who is assigned to you. You will be assessed by answering written questions in a workbook.

Are there any additional costs or specialist equipment required?

You need access to a laptop.

What can I do after this course?

Further study

You could consider the:

  • NVQ Certificate Customer Service Level 2
  • Diploma Retail Skills Level 2
  • Diploma Retail Sales Professional Level 3
  • Diploma Retail Management Level 3

Did you find the course information on this page useful?


* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

Richard Auzins

Richard Auzins

Starting out in a retail career with M&S

Fashion enthusiast Richard Auzins has used his Diploma in Visual Merchandising as a springboard to working with Marks & Spencer Richard has started out as a warehouse operative at the company’s distribution centre in Castle Donington, with a view to progressing his merchandising career within M&S.
He especially enjoys dealing with the online sales side of the operation. Richard had originally considered university but then discovered the specialist advanced course in Visual Merchandising at Derby College. Keen on keeping up with latest fashion trends, the course enabled him to translate his passion for fashion into a career.

Although I’m working in logistics, I’m still involved with fashion and homewares every day. The Derby College course helped me get the job and having a qualification in retail merchandising has made me more confident in sharing my ideas at work. I’d like to move into visual merchandising one day but at the moment I enjoy what I do and M&S is a great business to work for.


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