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Certificate in Customer Service in the Travel and Hospitality IndustryApply Now »

Course Image
Level: 1

Location: The RoundHouse

Years: 1

Weeks: 6

Hours: 4.00

Start: Roll On Roll Off - Contact Us

Days / Times: Contact Us

Tuition (£): 0.00*

Interview: Y

Course Summary

This qualification is designed to build your confidence and self-esteem. It encourages the development of values, personal attributes and interpersonal skills that contribute to successful employment.

Successful students are empowered to apply for, secure and sustain meaningful employment.

Entry requirements

You simply need a passion to succeed.

Course Content

A variety of modules will be undertaken, for example:

  • Understanding how to be Successful
  • Health and Safety
  • Employment Skills
  • Customer Care
  • Introduction to Hospitality

How will I be assessed?

These modules are delivered via e-Learning and e-Assessment.

Are there any additional costs or specialist equipment required?

N/A

What can I do after this course?

You could consider a variety of short courses.

 

 

 

Did you find the course information on this page useful?

 

* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

This course is run at the Roundhouse Campus

About the Roundhouse »

Tayla Barnes

Tayla Barnes

Travel student Tayla embarks on exciting journey with TUI

Derby College travel and tourism student Tayla Barnes is broadening her horizons after landing a full-time job as a travel adviser with TUI, the world's largest travel group.
 
Tayla, who completes her level 3 course this summer, will be based in Nottingham's busy city centre TUI branch assisting with customers' bookings and inquiries.
 
Tayla, who is 19 and from Heanor has always liked travel and was delighted to discover her perfect course at Derby College.
 
Tayla first began her journey with TUI after getting part-time work at the group's Ilkeston branch though college.
 
She is now looking forward to her travel adviser's role, and, in a few years' time, taking the opportunity to move departments within TUI, perhaps working for its airline or call centres.

I had thought about doing A levels after school but the travel and tourism course at Derby College really appealed to me. I honestly had no idea that such a course existed but once I knew it did, I went along to a college open day and found out as much information as I could.


I enjoy college. The staff are really good – they're always there to help us and the course content is great. I've learned so much, particularly about the business side of the travel industry.

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