This combined knowledge and competency-based qualification is ideal for new team leaders who want to develop themselves as leaders and managers. It provides you with the opportunity to learn and implement the core skills needed in today’s dynamic business environment.
Benefits for individuals
Benefits for employers
All ILM learners receive a minimum of 12 months membership of the Institute of Leadership and Management, providing access to resources that support their leadership development.
There are no formal entry requirements. However, you will have an interview with a course tutor.
The units in this qualification focus on the essential skills learners need to develop as team leaders. There are mandatory units looking at:
There is also a wide selection of optional units to build management skills in a variety of areas such as customer service, health and safety and performance management.
This qualification will provide progression opportunities to other qualifications such as the:
As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.
Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.
Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.
I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.