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Holiday Reps and Customer Service - Level 2Apply Now »

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Level: 2

Location: The RoundHouse

Years: 1

Weeks: 6

Hours: 3.00

Start: 10/09/2018

Days / Times: Wednesday 18:00 to 21:00

Tuition (£): 350.00*

Interview: Y

Course Summary

This in-house Derby College course is designed around the skills needed to become a holiday rep/tour guide or to take on a customer service job role.

It is a part-time evening course which involves three hours per week over ten weeks.

Entry requirements

Learners need to be aged 19+.

Course Content

  • Customer service skills
  • Communication skills
  • Job roles of holiday reps and tour guides
  • Building skills and knowledge required for these job roles.

How will I be assessed?

You will be assessed via role play, presentations and other forms of assessment.

Are there any additional costs or specialist equipment required?


What can I do after this course?

You can progress to careers in roles such as tour operator or holiday rep or you can secure a job in customer service.


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* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

This course is run at the Roundhouse Campus

About the Roundhouse »

Daniel Johnston

Daniel Johnston

Taking off with a cabin crew career

High-flier Daniel Johnston clinched a cabin crew job with Ryanair – even before completing his Derby College course!

Always interested in seeing more of the world, he progressed so well on the Air Cabin Crew Diploma that he was ideally prepared for the highly competitive Ryanair recruitment process.

Having embarked on his learning journey in 2013, Daniel was amazed at how many unusual opportunities his course offered.

One highlight was a day at the British Airways Training Centre at Heathrow – learning about safety procedures, undertaking role plays in a mock crash simulator and trying out an evacuation slide. Another was a fire training course at East Midlands Airport.

I’ve always wanted to travel – cabin crew is my dream job. When I first joined Derby College, I saw the Diploma as a qualification which could probably lead to a job a few years down the line. Then I got a job before I’d even finished College!

Working with Ryanair will open up so many doors for my future but I wouldn’t be where I am today without the help of the College.
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