This qualification has been designed to provide a statement of competence which testifies to candidates' ability to work with practitioners and clients to achieve clients' objectives. It recognises that employment in the advice and guidance sectors involves a diverse range of functions, tasks and activities that are constantly developing in the light of changing client needs.
You will need to be involved in providing specialised advice and guidance services to clients. This could include offering careers education guidance, advocacy or mediation services. The range of services involved may include government agencies, schools, colleges, universities, prison services or trade unions.
In addition to having good ICT skills, you must be willing to use and maintain an eportfolio of evidence.
There are five mandatory units:
There is also a range of optional units you will complete. These could include liaising with other services, facilitating learning in groups, providing support for other practitioners, and undertaking research for the service and its clients. These will be decided by matching your job role to the list of optional units and selecting those for which you are able to generate evidence of your performance in the workplace.
You will be assessed on the job, using a range of methods including the production of evidence such as case histories, products of work, questions, witness testimonies, professional discussions and observations.
These will be uploaded into an electronic portfolio.
There is a range of opportunities available to those who have completed this course, including Administration, Management or Learning and Development qualifications.
As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.
Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.
Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.
I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.