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Level: 2

Location: Workplace

Years: 1

Weeks: 52

Hours: 1.00

Start: Roll On Roll Off - Contact Us

Days / Times: Contact Us

Tuition (£): 1987.00*

Interview: Y

Course Summary

This qualification is ideal for a team leader who is in an integral role in supporting organisational objectives through a wide range of functions, including: monitoring work, giving feedback, briefing teams, supporting team members, resolving problems, supplies, project management and delivering and improving customer service. It will give a learner the opportunity to develop the core competences needed by a team leaders in today’s dynamic world of business.

Entry requirements

There are no entry requirements to access this program other than you must be employed in a role with leadership responsibilities.

Course Content

Mandatory Units

  • Manage Personal Performance and Development
  • Communicate Work-Related Information
  • Lead and Manage a Team
  • Principles of Team Leading
  • Understand Business

Optional Units Group B

  • Develop working relationships with colleagues                                 
  • Contribute to meetings in a business environment                                         
  • Principles of equality and diversity in the workplace                                       
  • Promote equality, diversity and inclusion in the workplace                                          
  • Manage team performance                                       
  • Manage individuals’ performance                                           
  • Chair and lead meetings                                              
  • Encourage innovation                                   
  • Manage conflict within a team                                  
  • Procure products and/or services                                            
  • Collaborate with other departments                                      
  • Participate in a project                              

Optional Units Group C

  • Health and safety procedures in the workplace                
  • Store and retrieve information                 
  • Handle mail                       
  • Employee rights and responsibilities                      
  • Deliver customer service                             
  • Understand customers                
  • Resolve customer service problems                       
  • Negotiate in a business environment                    
  • Develop a presentation               
  • Deliver a presentation                  
  • Resolve customers’ complaints

How will I be assessed?

You will be assessed in the work place by an assessor who is assigned to you. A variety of assessment styles will be used including written questions, observations and professional discussion, work products and witness testimony.

Are there any additional costs or specialist equipment required?

No extra costs

What can I do after this course?

  • Diploma Retail Management Level 3
  • BTEC Advanced Apprenticeship Retail Management Careers
  • First Line Management

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* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

Hadley Trueman

Hadley Trueman

National acclaim for DCG fashion retail innovator Hadley

Talented DCG fashion business & retail student Hadley Trueman has already seen his concepts win national acclaim.    
Hadley, aged 17, received the award for most outstanding work after exhibiting at The Truman Brewery in East London over the summer.    
He was among 150 further education students on UAL (University of the Arts London) award body courses nationally, who were selected to perform or display their work at Origins Creative Arts Festival.    
Hadley’s use of Instagram to create a live timeline featuring high-end department store Selfridges impressed the judges with its originality.    
When he finishes College Hadley is thinking about taking a degree in buying and merchandising, possibly at UAL or De Montfort University in Leicester, where one of his favourite designers, Samuel Ross, studied.    
Hadley said: "I’ve always been interested in fashion, but the business side more than the design side.    
“After GCSEs I looked at other colleges that are not far from where I live but the level 2 course at Joseph Wright was just what I was looking for."    
When Hadley is not at College, he’s gaining valuable work experience at Nottingham clothing store 18montrose as well as marketing his own online unisex streetwear brand asterisk vision.

College is great. The tutors are supportive – they don’t mind if I take the brief and change it to suit my own ideas.

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