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HABC Certificate in Customer Service Knowledge - Level 2Apply Now »

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Level: 2

Location: Workplace

Years: 1

Weeks: 16

Hours: 1.00

Start: Roll On Roll Off - Contact Us

Days / Times: Contact Us

Tuition (£): 724.00*

Interview: Y

Course Summary

This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments. Whether it is internal or external to your organisation and may include colleagues, managers, other department’s staff and suppliers as well as members of the public.

Entry requirements

There are no entry requirements to access this program other than you must be employed or volunteering in a role where you deal directly with the delivery of customer service to internal or external customers.

Course Content

Mandatory Units

  • Delivery of Effective Customer Service
  • Supporting the customer service environment

How will I be assessed?

You can be assessed in the work place or online via email by an assessor who is assigned to you. You will be assessed by answering written questions in a workbook.

Are there any additional costs or specialist equipment required?

No extra costs

What can I do after this course?


  • NVQ Certificate Customer Service Level 2
  • Diploma Retail Skills Level 2
  • Diploma Retail Sales Professional Level 3
  • Diploma Retail Management Level 3
  • Customer Service advisor
  • Call Centre Operative

Did you find the course information on this page useful?


* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

Hadley Trueman

Hadley Trueman

National acclaim for DCG fashion retail innovator Hadley

Talented DCG fashion business & retail student Hadley Trueman has already seen his concepts win national acclaim.    
Hadley, aged 17, received the award for most outstanding work after exhibiting at The Truman Brewery in East London over the summer.    
He was among 150 further education students on UAL (University of the Arts London) award body courses nationally, who were selected to perform or display their work at Origins Creative Arts Festival.    
Hadley’s use of Instagram to create a live timeline featuring high-end department store Selfridges impressed the judges with its originality.    
When he finishes College Hadley is thinking about taking a degree in buying and merchandising, possibly at UAL or De Montfort University in Leicester, where one of his favourite designers, Samuel Ross, studied.    
Hadley said: "I’ve always been interested in fashion, but the business side more than the design side.    
“After GCSEs I looked at other colleges that are not far from where I live but the level 2 course at Joseph Wright was just what I was looking for."    
When Hadley is not at College, he’s gaining valuable work experience at Nottingham clothing store 18montrose as well as marketing his own online unisex streetwear brand asterisk vision.

College is great. The tutors are supportive – they don’t mind if I take the brief and change it to suit my own ideas.


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