This qualification has been designed for team leaders who have some personal autonomy and responsibility as well as for those who collaborate with others to deliver work. The NVQ gives learners the opportunity to develop the core competencies needed by team leaders in today's dynamic business world.
There are no formal entry requirements. However, you will undertake an initial assessment to determine the appropriate NVQ level and optional units for you. We normally expect you to be involved in a team leading role so that you can collate the evidence of work you need for assessment.
You will be assessed using evidence from the workplace. This could include observation, professional discussion, questioning/interviews/witness testimony or physical products of work such as plans, reports and correspondence.
You can progress to further Team Leading or Management qualifications within the College. An apprenticeship may be the ideal next step too.
You can also continue to advance your career in a team leading or management role.
As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.
Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.
Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.
I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.