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Certificate in Retail Principles Level 2Apply Now »

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Level: 2

Location: Distance Learning

Years: 1

Weeks: 16

Hours: 4.34

Start: Roll On Roll Off - Contact Us

Days / Times: Contact Us

Tuition (£): 0.00*
Full Concession: (0 Tuition/Exam Fee) available dependant on eligibility – A Full Concession is not applicable to a full-cost course

Interview: Y

Course Summary

This qualification is aimed at individuals who are either already working within retail or who would like to enter the sector. The Highfield Level 2 Certificate in Retail Knowledge (RQF) will enable learners to develop their knowledge and understanding of the retail sector as well as the specific knowledge needed to work efficiently as part of a retail team.

Entry requirements

There are no entry requirements to access this programme other than you must wish to work - or should be already working - in a role in a retail environment.

Course Content

Mandatory units:

Unit 1: Understanding customer service in the retail sector

Unit 2: Understanding the retail selling process

Unit 3: Understanding how individuals and teams contribute to the effectiveness of a retail business

Unit 4: Understanding how a retail business maintains health and safety on its premises

How will I be assessed?

Assessment is through a portfolio of evidence which is put together during the course and demonstrates that the learner has met the required assessment criteria. The portfolio of evidence is in the form of a workbook that may be completed - paper-based or online - to suit the individual learner.

Are there any additional costs or specialist equipment required?


What can I do after this course?

Further Study

  • Level 2 Diploma in Retail Skills
  • Level 2 NVQ Certificate in Customer Service
  • Level 2 Certificate in Customer Service
  • Level 2 Diploma in Team Leading
  • Level 2 Certificate in Team Leading Principles
  • Intermediate Apprenticeship in Retail Skills


  • Retail Sales Assistant


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* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

Richard Auzins

Richard Auzins

Starting out in a retail career with M&S

Fashion enthusiast Richard Auzins has used his Diploma in Visual Merchandising as a springboard to working with Marks & Spencer Richard has started out as a warehouse operative at the company’s distribution centre in Castle Donington, with a view to progressing his merchandising career within M&S.
He especially enjoys dealing with the online sales side of the operation. Richard had originally considered university but then discovered the specialist advanced course in Visual Merchandising at Derby College. Keen on keeping up with latest fashion trends, the course enabled him to translate his passion for fashion into a career.

Although I’m working in logistics, I’m still involved with fashion and homewares every day. The Derby College course helped me get the job and having a qualification in retail merchandising has made me more confident in sharing my ideas at work. I’d like to move into visual merchandising one day but at the moment I enjoy what I do and M&S is a great business to work for.


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