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Certificate in Principles of Customer Service Level 2 (NCFE) short course Apply Now »

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Level: 2

Location: Distance Learning

Years: 1

Weeks: 16

Hours: 11.25

Start: Roll On Roll Off - Contact Us

Days / Times: Contact Us

Tuition (£): 0.00*
Full Concession: (0 Tuition/Exam Fee) available dependant on eligibility – A Full Concession is not applicable to a full-cost course

Interview: N

Course Summary

This course covers topics fundamental to the delivery of excellent customer service. It is suitable for all sectors and can help develop the learner’s understanding of the importance of customer service to both colleagues and external contacts.


Entry requirements

You should:

  • Be over 19 and live in England (this is a funding requirment)
  • Have a good standard of English
  • Have access to a laptop as the course is online 
  • Have basic IT knowledge

Course Content

  • Unit 1 – Principles of customer service and delivery
  • Unit 2 – Understand customers
  • Unit 3 – Understand how to communicate work-related information
  • Unit 4 – Understand how to communicate with customers
  • Unit 5 – Understand how to develop customer relationships
  • Unit 6 – Understand how to resolve problems and deliver customer service to challenging customers
  • Unit 7 – Understand how to develop working relationships with colleagues

How will I be assessed?

There is online theory assessment - with knowledge questions - supported by an online assessor.


Are there any additional costs or specialist equipment required?

The course is free but on enrolment you will be asked to sign a disclaimer. If you don't complete the course, £100 will be invoiced. 

What can I do after this course?

By undertaking this course, you will gain formal recognition by obtaining a nationally recognised qualification. This will enable you to further your own continuous professional development, which could support you in improving your career prospects. You can also progress to further qualifications.


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* Tuition - This figure is the fee to be paid if you are not entitled to any concessions.
*** Co-Tuition - This figure is the fee to be paid if you are entitled to any partial concessions.

George Wright

George Wright

DC student did so well at a mock interview that he ended up landing an apprenticeship.

George Wright, 17, impressed MCF Loans’ Chief Executive Officer Melanie Elliot to such a degree that she suggested he should research the company in more depth and get in touch.Pride Park-based MCF is a Derby College business employment and skills academy board member, and George took part in the job skills interview exercise as part of his Business Studies First Diploma BTEC Level 2. George volunteered with MCF for a week. He liked what he saw and the company saw his potential which led to an interview for real.He is now working towards a Business Administration NVQ Level 2 with Derby College, while working as an apprentice with MCF.

If I’ve got any questions on my course I can email my lecturer Nicola Dean and she comes back to me within the hour with help and advice. Hopefully I’m progressing well at work, I’m enjoying it.


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