Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike. The role may involve working independently or as part of a team and entails developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
The responsibilities of the role are to support and engage with different parts of the organisation and to interact with internal or external customers. With a focus on adding value, the role of the business administrator contributes to the efficiency of an organisation through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.
The business administrator is expected to meet their responsibilities efficiently and with integrity - showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, the capacity to manage priorities and their own time, problem-solving skills, decision-making skills and the potential to take on people management responsibilities through mentoring or coaching others.
You need grades A-C at GCSE or equivalent work experience.
End Point Assessment involves three elements, all of which may be completed online:
Marks are allocated in the following proportions:
Knowledge Test - 20%
Portfolio Interview - 40%
Project Presentation - 40%
You can progress to a Team Leading/Supervisor apprenticeship and eventually to higher education qualifications.
When teenager Rufaro Hwindingwi left school after her GCSEs, she was unsure which career was right for her. The teenager went to a Derby College enrolment day with an idea that business might be a good path to follow. Now she is studying Level 2 business and has a part-time job with award-winning Derby estate agents Hannells. She also has her sights set on Business at Level 3, before going on to university to a take a Business Management Degree and then a Masters.
But Rufaro, 17, explained that initially she planned to follow her mother into health and social care...but the subject was not her main passion. She liked the style and content of Derby College's module based Level 2 business course saying she prefers coursework to exam-based learning.
Rufaro said she has studied eight units, with areas including the techniques and purpose of branding and the value of brand recognition, as well as how to be professional online, on the phone and face-to-face. She has also learnt about managing cashflow, cashflow forecasts and how to analyse break even graphs and charts. As part of her studies, Rufaro had two weeks' work experience with Hannells Estate Agents through its Academy link with Derby College.
Hannells area sales manager Victoria Downing said: "Derby College's business course is designed to prepare students for the workplace. Rufaro really was outstanding. We were able to have a conversation about her working part-time with us, because we had an unfilled vacancy, and it's great to have her with us."
Derby College's Employer Academy programme aims to boost students' employability skills and job prospects as well as giving employers the opportunity to shape the college curriculum. It also reduces employers' costs for recruiting young people into job and apprenticeship roles after their College course.
I'm going to continue with Hannells and then go onto Level 3 in business at Derby College. That's my next step. Then I'm thinking of a Business Management degree at Birmingham City University or the University of Birmingham. I think Business Management may be a base for another course, maybe a Masters.