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Apprenticeship - Business Administration (Standard) - Level 3Apply Now »

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Level: 3

Location: Workplace

Years: 2

Interview: Y

Course Summary

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors.  This includes small and large businesses alike.  The role may involve working independently or as part of a team and entails developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. 

The responsibilities of the role are to support and engage with different parts of the organisation and to interact with internal or external customers.  With a focus on adding value, the role of the business administrator contributes to the efficiency of an organisation through support of functional areas, working across teams and resolving issues as requested.  The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to meet their responsibilities efficiently and with integrity - showing a positive attitude.  The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills.  The business administrator is also expected to show initiative, the capacity to manage priorities and their own time, problem-solving skills, decision-making skills and the potential to take on people management responsibilities through mentoring or coaching others.

Entry requirements

You need grades A-C at GCSE or equivalent work experience.

Course Content

Skills: 

  • IT
  • Record and document production
  • Decision-making
  • Interpersonal skills
  • Communications
  • Quality
  • Planning and organisation
  • Project management.

Knowledge:

  • The organisation
  • Value of skills
  • Stakeholders
  • Relevant regulation
  • Policies
  • Business fundamentals
  • Processes
  • External environment factors.

 

Behaviours:

  • Professionalism
  • Personal qualities
  • Managing performance
  • Adaptability
  • Responsibility. 

How will I be assessed?

End Point Assessment involves three elements, all of which may be completed online:

  • Knowledge Test - 60 minutes, including 50 equally weighted multi-choice questions with four possible answers for each. 
  • Portfolio-based Interview - 30-45 minutes and scored out of 100 by the Independent End Point Assessor. 
  • Project Presentation - the apprentice delivers a presentation to the End Point Assessor on a project they have completed or a process they have improved.  The presentation lasts 10-15 minutes, with a further 10-15 minutes for a question and answer session.  The presentation is marked out of 100.  The project is undertaken from month nine of the apprenticeship and should be completed prior to End Point Assessment being triggered.   

Marks are allocated in the following proportions:

Knowledge Test - 20%

Portfolio Interview - 40%

Project Presentation - 40%

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

 

You can progress to a Team Leading/Supervisor apprenticeship and eventually to higher education qualifications.

 

 

 

 

Alison Biskup

Alison Biskup

Derby College “really good” for mortgages administrator Alison

While she was at school, Alison Biskup was academically gifted enough to be identified as a potential university student.
But there was a drawback – going to university was the last thing she wanted to do. She wanted to find a job. Derby College has helped her realise that dream.
Alison, 19, from Long Eaton, dropped out of sixth form college after a year, having completed four AS Levels.
Through Derby College she found an opportunity to become an apprentice case administrator at growing Derby business Create Finance.
Now she is working towards her NVQ Level 3 in Business Administration at Derby College, having already passed Level 2 during her year as an apprentice.
Alison has been taken on as full-time administrator, and has seen her responsibilities grow as she gains more experience. Her role involves working one-to-one with a Create Finance Mortgage broker, looking after documentation and handling calls.
In the future Alison intends to either become a mortgage broker herself or become an expert in mortgage-based administration. She is aiming to take her industry recognised CeMAP qualifications.
Riverside Chambers-based Create Finance was launched in August 2015 by Derby men Gindy Mathoon, who attended Derby Moor Community College and Karl Yeoman, who went to Allestree Woodlands, along with Pete Mugleston, (correct) who is originally from Nuneaton.
The business has grown to employ 26 people, including the three directors.
Gindy said Alison has been with the company for nearly two years and is a very popular member of the team, who gets her work done effectively and with minimal supervision.
He added: "Derby College sources suitable candidates who potentially have the right qualities to work for Create Finance. The administrators are the backbone of the business and without high quality administration we can't grow as a business. We're expanding gradually, and our link with Derby College has allowed us to progress."

Derby College is really good for me. At school I was always encouraged to go to university but it's not something I wanted to do. Really, I just wanted to go out and earn my own living and Derby College has helped me do that. Once I've completed my college courses, I'd like to do my industry CeMAP exams. I'd love to be a broker – either that or become amazing in administration and be somebody who knows all about mortgages.

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