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Apprenticeship - Business Administration (Standard) - Level 3Apply Now »

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Level: 3

Location: Workplace

Years: 2

Interview: Y

Course Summary

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors.  This includes small and large businesses alike.  The role may involve working independently or as part of a team and entails developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. 

The responsibilities of the role are to support and engage with different parts of the organisation and to interact with internal or external customers.  With a focus on adding value, the role of the business administrator contributes to the efficiency of an organisation through support of functional areas, working across teams and resolving issues as requested.  The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to meet their responsibilities efficiently and with integrity - showing a positive attitude.  The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills.  The business administrator is also expected to show initiative, the capacity to manage priorities and their own time, problem-solving skills, decision-making skills and the potential to take on people management responsibilities through mentoring or coaching others.

Entry requirements

You need grades A-C at GCSE or equivalent work experience.

Course Content

Skills: 

  • IT
  • Record and document production
  • Decision-making
  • Interpersonal skills
  • Communications
  • Quality
  • Planning and organisation
  • Project management.

Knowledge:

  • The organisation
  • Value of skills
  • Stakeholders
  • Relevant regulation
  • Policies
  • Business fundamentals
  • Processes
  • External environment factors.

 

Behaviours:

  • Professionalism
  • Personal qualities
  • Managing performance
  • Adaptability
  • Responsibility. 

How will I be assessed?

End Point Assessment involves three elements, all of which may be completed online:

  • Knowledge Test - 60 minutes, including 50 equally weighted multi-choice questions with four possible answers for each. 
  • Portfolio-based Interview - 30-45 minutes and scored out of 100 by the Independent End Point Assessor. 
  • Project Presentation - the apprentice delivers a presentation to the End Point Assessor on a project they have completed or a process they have improved.  The presentation lasts 10-15 minutes, with a further 10-15 minutes for a question and answer session.  The presentation is marked out of 100.  The project is undertaken from month nine of the apprenticeship and should be completed prior to End Point Assessment being triggered.   

Marks are allocated in the following proportions:

Knowledge Test - 20%

Portfolio Interview - 40%

Project Presentation - 40%

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

 

You can progress to a Team Leading/Supervisor apprenticeship and eventually to higher education qualifications.

 

 

 

Did you find the course information on this page useful?

 

Natasha Thomas

Natasha Thomas

Navigating a customer service career

As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.

Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.

Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.

I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.
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