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Higher Apprenticeship - Operations/Departmental Manager - Level 5Apply Now »

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Level: 5

Location: Workplace

Years: 2

Interview: Y

Course Summary

An Operations/Departmental Manager is someone who manages teams and/or projects. They also achieve operational or departmental goals and objectives as part of the delivery of their organisation's strategy.  Roles may include those of Operations Manager, Regional Manager, Divisional Manager and Department Manager as well as other specialist managers.

Working in the private, public or third sector and in all sizes of organisation, their specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. 

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. 

Entry requirements

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at grade 4 and above.

Course Content

  • Organisational Performance - delivering results
  • Interpersonal Excellence - managing people and developing relationships
  • Personal Effectiveness - managing self

How will I be assessed?

You will work with your assessor to ensure that you have all the knowledge and behaviours to complete the end-point assessment which will consist of:

  • A knowledge test using scenarios and questions = 30%
  • A structured competency-based interview = 20%
  • Assessment of a portfolio of evidence = 20%
  • Assessment of a work-based project followed by a presentation of the project with a question-and-answer session = 20%
  • Professional discussion = 10%

Are there any additional costs or specialist equipment required?

You will need to have all personal protective equipment (PPE) required to  undertake the role legally and safely.

What can I do after this course?

You could progress to a Level 6 programme.

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Rufaro Hwindingwi

Rufaro Hwindingwi

Rufaro’s enrolment day leads to a job and future in business

When teenager Rufaro Hwindingwi left school after her GCSEs, she was unsure which career was right for her.

The teenager went to a Derby College enrolment day with an idea that business might be a good path to follow. Now she is studying Level 2 business and has a part-time job with award-winning Derby estate agents Hannells.

She also has her sights set on Business at Level 3, before going on to university to a take a Business Management Degree and then a Masters.

But Rufaro, 17, explained that initially she planned to follow her mother into health and social care...but the subject was not her main passion.

She liked the style and content of Derby College's module based Level 2 business course saying she prefers coursework to exam-based learning.

Rufaro said she has studied eight units, with areas including the techniques and purpose of branding and the value of brand recognition, as well as how to be professional online, on the phone and face-to-face.

She has also learnt about managing cashflow, cashflow forecasts and how to analyse break even graphs and charts.

As part of her studies, Rufaro had two weeks' work experience with Hannells Estate Agents through its Academy link with Derby College.

Hannells area sales manager Victoria Downing said: "Derby College's business course is designed to prepare students for the workplace. Rufaro really was outstanding. We were able to have a conversation about her working part-time with us, because we had an unfilled vacancy, and it's great to have her with us."

Derby College's Employer Academy programme aims to boost students' employability skills and job prospects as well as giving employers the opportunity to shape the college curriculum.

It also reduces employers' costs for recruiting young people into job and apprenticeship roles after their College course.

I'm going to continue with Hannells and then go onto Level 3 in business at Derby College. That's my next step. Then I'm thinking of a Business Management degree at Birmingham City University or the University of Birmingham. I think Business Management may be a base for another course, maybe a Masters.

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