Technical Support Technicians work as part of a team to provide technical support and expertise for all areas of the Engineering and Manufacturing function. This includes communications software, test, analysis tools, measurement, off line programming, process control, performance and continuous improvement solutions, capacity planning, production scheduling/planning, product technical applications and capability, technical sales and marketing support, product development and innovation, engineering drawing, purchasing and/or supply of goods or services for engineering activities, quality control, inspection and e-commerce technologies as required.
The requirements of the apprenticeship are designed to offer stretch and progression. The apprentice will be able to work with minimum supervision, taking responsibility for the quality, accuracy and timely delivery of the work they undertake. They will be proactive in finding solutions to problems and identifying areas for improving the business.
Individual employers will set the selection criteria for their apprenticeships. In order to optimise success, candidates will typically have four GCSEs at grade C or equivalent, including Mathematics, English (grade 4 or above) and a Science. Employers who recruit candidates without English or Maths at grade C or above must ensure that the candidate achieves this standard prior to the completion of the apprenticeship.
There will be two phases of training to ensure that apprentices meet this apprenticeship standard, in line with specified employer requirements.
The foundation phase will be intensive off-the-job training focused on developing the apprentice's core skills, knowledge and behaviour, allowing them to work effectively with supervision in a largely simulated working environment.
This stage will typically require 1,400 Vocational Guided Learning Hours, building up from the basics to more complex engineering operations and practices. The tasks will be aligned to the job role to develop a range of tailored core engineering techniques. By the end of this phase, the apprentice will therefore be able to demonstrate, under independent test conditions, that they can deploy the relevant skills and occupational behaviours.
There will be an employer endorsement as part of the final assessment of this phase to ensure that the apprentice has demonstrated full competence against the knowledge, skills and behaviours in this apprenticeship standard. The employer will sign off that the apprentice is ‘job ready’ as a competent technician.
Apprentices will be expected to comply with their company's standard Personal Protective Equipment (PPE) dress code. Any shortfalls in safety equipment will be addressed during the first week of the course.
Completion of this apprenticeship standard will be recognised by the relevant professional institutions as the evidence required for Engineering Technician (EngTech) registration through a professional review.
For those deemed capable and ready, there is the chance to progress to higher levels of education and training.
Student welder Rosie Dales is forging ahead in the male-dominated world of fabrication thanks to Derby College. Rosie, 24, is set to take a Level 3 NVQ in Fabrication and Welding. She is also adding skills to a previous Level 2 qualification which she did not gain through an earlier provider. Rosie, who was born deaf and is a skilled lipreader, uses a hearing aid to boost what sound she can hear. She praised the teaching focus of her Derby College tutor and said her fellow students were "deaf aware", which was helpful. After working unpaid for two weeks, Rosie landed an apprenticeship with her grandfather's firm, Dales Fabrications, in Ilkeston. She found that she loved the work and the company is now funding her college training.
Rosie said: "I'm really enjoying the college work. The tutor is focussed on the students and I'm making good progress.
"I think it's going well. I'm taking small steps at a time. After I qualify I might go on to a higher qualification and see where that takes me. We'll see."