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Apprenticeship - IT User Skills - Level 2Apply Now »

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Level: 2

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship programme is designed for new entrants to roles in which they will be working with IT systems and software.  The framework offers a wide range of optional units that the apprentice can study to match their particular organisational and job role requirements.

Entry requirements

Apprentices should have grades A-D in Maths and English at GCSE. 

Individuals must be proactive, fast learners who are able to work independently or as part of a team.  They should also have an ability to focus on assisting customers and colleagues to find solutions to problems.  In addition, they need good attention to detail, with the ability to deliver what is required when it is required.

Course Content

  • IT User Diploma Level 2
  • Employee Rights and Responsibilities
  • Personal Learning and Thinking Skills
  • Functional Skills - Maths and English at Level 1 and ICT at Level 2.

How will I be assessed?

Assessment visits, including products of work, observations, personal reports, witness testimonies and questions and answers, will be undertaken for you to complete the IT Diploma in User Skills Level 2. You will also be assessed on completion of:

  • Functional Skills
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

Are there any additional costs or specialist equipment required?

You will need to have any personal protective equipment (PPE) required to work legally and to safely undertake your job role.

What can I do after this course?

You can progress to the Advanced IT User Apprenticeship.

Did you find the course information on this page useful?


Sam Mount

Sam Mount

Logging into a social media career

Apprentice Sam Mount is helping Derby’s Cathedral Quarter Hotel to improve its social media presence. He is one of three apprentices recruited by the hotel across its operations in a new partnership with Derby College.

One of the city’s top boutique establishments, the hotel is a business focused on customer experience, and values its social media credibility highly. Sam’s work plays an important role in communicating and engaging with customers as well as building the hotel brand through creative platforms.

He attends Derby College on day release every two months as he works towards an NVQ award.

While the social side of university life appealed to me, I wasn’t convinced that I wanted to study for three years, especially when there was no guarantee of a job at the end of it.

I’d always been interested in both the software and hardware aspects of computer technology, so when I saw the social media opportunity on the national apprenticeship website, I decided to give it a go.
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