A hospitality team member can work in a range of establishments such as bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.
The role is very varied. Although hospitality team members tend to specialise in a particular area, they have to be adaptable and ready to provide support across the business, for example during busy periods.
Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conferences and banqueting.
The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business, and working as part of a team to ensure that every customer - whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference - feels welcomed and looked after.
Entry requirements are to be decided by the employer at the start of the apprenticeship.
You will need to demonstrate knowledge and skills within four main areas:
Hospitality Team Members will then choose one option for their specialist function:
You will be supported and assessed to prepare for an end point assessment at the end of your course. This will consist of the following:
The first three activities can be completed in any order.
All assessment activities must be completed within two months.
Your employer will need to provide you with any Personal Protective Equipment (PPE) required legally and to help you to undertake your role safely.
Progression from this apprenticeship is expected to be to a hospitality supervisory or team leading role.
Apprentice Jordan Green scooped the Young Chef of the Year title in the Derby Food and Drink Awards – an accolade which he hopes will fast track his career ambitions.
Jordan was among a group of full-time Catering and Hospitality learners who progressed to an apprenticeship with the College’s Engine Shed restaurant and training kitchens at the Roundhouse campus.
His apprenticeship opened doors to many opportunities – including a work placement with Derby’s award-winning Restaurant Zest. He also took part in a European work experience programme in Denmark, spending five weeks at the Danish Meat Trade College in Roskilde alongside learners from Estonia, Italy and Finland.
I really want to be working in fine dining and to learn from the best in the industry. Hopefully winning this award will help me at the start of my career.