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Apprenticeship - Retail Team Leader (standard) - Level 3Apply Now »

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Level: 3

Location: Workplace

Years: 2

Interview: Y

Course Summary

Retail team leaders provide critical support to managers, delivering exceptional service and a positive experience to customers. They may have to deputise for managers in their absence. 

The role is dynamic and in one day can involve a variety of different functions.  Most significantly, retail team leaders guide and co-ordinate the work of the team to complete tasks and to identify and explore opportunities that drive sales. They also ensure team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures. 

Entry requirements

It is expected that you would have worked within an operational role in the industry to start on this qualification.

Course Content

  • Customer
  • Business
  • Finance
  • Leadership
  • Marketing
  • Communications
  • Sales and Promotion
  • Product and Service
  • Merchandising
  • Stock
  • Technology
  • Developing Self and Others
  • Team Performance
  • Legal and Governance
  • Diversity

How will I be assessed?

You will be assessed via observation, witness testimonies, personal reports and work products:

  • 60 minute on-demand test
  • Retail business project
  • Professional discussion - one-hour structured meeting

Are there any additional costs or specialist equipment required?


What can I do after this course?

You could progress to a Level 4 programme or specialist qualifications in Management or Customer Service.

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Hadley Trueman

Hadley Trueman

National acclaim for DCG fashion retail innovator Hadley

Talented DCG fashion business & retail student Hadley Trueman has already seen his concepts win national acclaim.    
Hadley, aged 17, received the award for most outstanding work after exhibiting at The Truman Brewery in East London over the summer.    
He was among 150 further education students on UAL (University of the Arts London) award body courses nationally, who were selected to perform or display their work at Origins Creative Arts Festival.    
Hadley’s use of Instagram to create a live timeline featuring high-end department store Selfridges impressed the judges with its originality.    
When he finishes College Hadley is thinking about taking a degree in buying and merchandising, possibly at UAL or De Montfort University in Leicester, where one of his favourite designers, Samuel Ross, studied.    
Hadley said: "I’ve always been interested in fashion, but the business side more than the design side.    
“After GCSEs I looked at other colleges that are not far from where I live but the level 2 course at Joseph Wright was just what I was looking for."    
When Hadley is not at College, he’s gaining valuable work experience at Nottingham clothing store 18montrose as well as marketing his own online unisex streetwear brand asterisk vision.

College is great. The tutors are supportive – they don’t mind if I take the brief and change it to suit my own ideas.

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