The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold and the variety of ways customers can shop as well as the ability to process payments, for example using a till. Retailers must be passionate about delivering a quality service that always aims to exceed customers' expectations.
You should be working in an operational role within the industry to start on this apprenticeship standard.
You should have Maths and English GCSE graded A-D or relevant industry experience.
You will be assessed throughout your programme via observations, witness testimonies, work products and questioning.
At end point assessment, you will be required to complete:
You will be provided with any Personal Protective Equipment required to legally and safely undertake your role.
You can progress to a further apprenticeship programme such as Retail Team Leader Level 3.
Fashion enthusiast Richard Auzins has used his Diploma in Visual Merchandising as a springboard to working with Marks & Spencer
Richard has started out as a warehouse operative at the company’s distribution centre in Castle Donington, with a view to progressing his merchandising career within M&S. He especially enjoys dealing with the online sales side of the operation.
Richard had originally considered university but then discovered the specialist advanced course in Visual Merchandising at Derby College. Keen on keeping up with latest fashion trends, the course enabled him to translate his passion for fashion into a career.
Although I’m working in logistics, I’m still involved with fashion and homewares every day. The Derby College course helped me get the job and having a qualification in retail merchandising has made me more confident in sharing my ideas at work.
I’d like to move into visual merchandising one day but at the moment I enjoy what I do and M&S is a great business to work for.