« Go Back

Apprenticeship - IT, Software, Web and Telecomms Professionals - Level 3Apply Now »

Course Image
Level: 3

Location: Workplace

Years: 1

Interview: Y

Course Summary

This qualification is designed to prepare learners for employment in the IT and telecoms sector and is suitable for those who have decided that they wish to enter a specific area of work within the industry.

Entry requirements

You need GCSE English and Maths at grades A-C (grade 4 or above). You will have an interview prior to your enrolment and you will be required to sit an initial English and maths diagnostic assessment and a skillscan. Your assessor will carry these out at your workplace. In addition to good literacy and numeracy skills, you will need to be well motivated and self-disciplined.

Course Content

This programme comprises a mix of competence and knowledge-based units such as:

  • Health and Safety
  • Develop Own Effectiveness and Professionalism
  • Customer Care in ICT
  • Technical Fault Diagnosis
  • Remote Support for Products and Services
  • Security of ICT Systems
  • Technical Advice and Guidance

There are also other units for your technical certification.

How will I be assessed?

Your assessor will support and guide you as you work towards the qualification, with assessment taking place both on and off the job. Training in Employment Rights and Responsibilities and Functional Skills will be delivered via a flexible approach, depending on your experience. You will also be assessed while you attend classes in College.

Are there any additional costs or specialist equipment required?

All materials will be provided by Derby College.

What can I do after this course?


You could consider roles such as:

  • Business Analyst
  • Computer Games Designer
  • Computer Games Technical Support Person
  • Computer Hardware Engineer
  • Computer Service Technician
  • Internet/Web Professional
  • IT Product Developer
  • IT Technical Sales Specialist
  • IT Trainer
  • Telecommunications Technician


Further study

At Level 3 apprentices could progress to higher education vocational qualifications such as the Pearson BTEC Level 4 HNC Diploma in Computing and Systems Development.







Did you find the course information on this page useful?


Dominic Saneria

Dominic Saneria

From Derby College to Workforce Planning Manager at Barclays Bank

After finishing school I wanted to focus specifically on IT and achieved better results when doing course work so chose a BTEC National Diploma at Derby College. I really enjoyed focusing solely on IT but having various different disciplines with the IT, it gave me a varied understanding of what is expected within each different branch of IT. My time at the College gave me an understanding of different roles that I could do in a work environment and what skills are applicable in each field. I use of the technical programming skills I learnt at the College on a day to day basis.

The most exciting part of my current role is training and developing new staff members, helping them to learn new technical process and learning transferable skills that can go across the industry.

Go to top