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Intermediate Apprenticeship in Business and Administration (framework)Apply Now »

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Level: 2

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship is appropriate for people who hold a general administration post.  You will need to be completing a range of administration tasks which may include using the telephone, data input, photocopying, filing and using office equipment. 

The programme is a strong foundation for a rewarding career, boosting your confidence, abilities and promotion prospects.

The qualification is delivered and assessed in the workplace and you will be responsible for producing an electronic portfolio of evidence.

Entry requirements

GCSE grades 9-3 in English and Maths - or the equivalent - are desirable.

In addition to having good literacy and numeracy skills, you will need to be well motivated and self disciplined.

You must be willing to use and maintain an e-portfolio of evidence.

Course Content

The Level 2 Diploma in Business Administration contains six mandatory units:

  • Communication in a business environment
  • Understand employer organisations
  • Principles of providing administrative services
  • Principles of document production and information management
  • Manage personal performance and development
  • Develop working relationships with colleagues

There is also a range of optional units you will complete. These could include handling mail, providing reception services, producing business documents and using and maintaining office equipment.  These will be decided by matching your job role to the list of optional units and selecting those for which you are able to generate evidence of your performance in the workplace.

The apprenticeship also includes:

  • Functional Skills at Level 1 in Mathematics, English and ICT (if applicable)
  • Personal Learning and Thinking Skills (embedded within the qualification)
  • Employment Rights and Responsibilities (delivery method to be agreed with your assessor - it could be embedded within your main qualification or may be an additional unit.)

How will I be assessed?

For the vocational element of your apprenticeship, you will be assessed on the job, using a range of methods including the production of evidence such as case histories, work products, questions, witness testimonies, professional discussion and observations.  These will be uploaded into an electronic portfolio.

You may need to attend the College on day release/block release in order to achieve your Functional Skills.  This will be evidenced through the completion of end tests in each subject.

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

Further Study

You may be able to progress to the Advanced Business and Administration Apprenticeship or perhaps consider a Customer Service or Management course.

Careers

You will be gaining more experience within your current role at work and can continue to progress your career in an office, business or management environment.

 

Did you find the course information on this page useful?

 

Nicole Bullock

Nicole Bullock

Admin team leader Nicole says Derby College ‘put me on my feet’

Teenager Nicole Bullock says Derby College has "guided her life" as it put her on the path towards a career as a mortgage broker.
Former apprentice Nicole was the first person taken on by growing Derby business Create Finance.
The 18-year-old, from Chaddesden, left school with 10 good GCSEs but was adamant she did not want to go to college full-time.
Instead, she jumped at the opportunity of becoming an apprentice administrator with the Full Street-based business.
She said the apprenticeship included studying Business Administration with Derby College and it "fitted me perfectly".
Nicole found the Level 2 NVQ "was relevant to what we were doing here". She said that the units were chosen to best meet the needs of her role.
After passing her NVQ and completing her apprenticeship, Nicole was taken on and then achieved promotion to become Administration Team Leader. She is now looking to take her industry CeMAP exams so she can work as a self-employed mortgage broker herself.
Riverside Chambers-based Create Finance was launched in August 2015 by Derby men Gindy Mathoon, who attended Derby Moor Community College and Karl Yeoman, who went to Allestree Woodlands, along with Pete Mugleston, (correct) who is originally from Nuneaton.
The business has grown to employ 26 people, including the three directors.
Gindy said Nicole, the company's first employee, was now administration team leader and a "role model and mentor for any new or existing administration staff."
He added: "Derby College sources suitable candidates who potentially have the right qualities to work for Create Finance. The administrators are the backbone of the business and without high quality administration we can't grow as a business. We're expanding gradually, and our link with Derby College has allowed us to progress."

I'm grateful to the college – it's put me on my feet and guided my life. Without the college's help I wouldn't have my job here. It's literally put me on the path to my career.


The aim now is to work hard and make as much money as I can. You can be self-employed here as a broker. When I am a bit older, and the company and I both feel that I am ready for it, that's what I'd like to do.

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