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Intermediate Apprenticeship in Business and Administration (framework)Apply Now »

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Level: 2

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship is appropriate for people who hold a general administration post.  You will need to be completing a range of administration tasks which may include using the telephone, data input, photocopying, filing and using office equipment. 

The programme is a strong foundation for a rewarding career, boosting your confidence, abilities and promotion prospects.

The qualification is delivered and assessed in the workplace and you will be responsible for producing an electronic portfolio of evidence.

Entry requirements

GCSE grades 9-3 in English and Maths - or the equivalent - are desirable.

In addition to having good literacy and numeracy skills, you will need to be well motivated and self disciplined.

You must be willing to use and maintain an e-portfolio of evidence.

Course Content

The Level 2 Diploma in Business Administration contains six mandatory units:

  • Communication in a business environment
  • Understand employer organisations
  • Principles of providing administrative services
  • Principles of document production and information management
  • Manage personal performance and development
  • Develop working relationships with colleagues

There is also a range of optional units you will complete. These could include handling mail, providing reception services, producing business documents and using and maintaining office equipment.  These will be decided by matching your job role to the list of optional units and selecting those for which you are able to generate evidence of your performance in the workplace.

The apprenticeship also includes:

  • Functional Skills at Level 1 in Mathematics, English and ICT (if applicable)
  • Personal Learning and Thinking Skills (embedded within the qualification)
  • Employment Rights and Responsibilities (delivery method to be agreed with your assessor - it could be embedded within your main qualification or may be an additional unit.)

How will I be assessed?

For the vocational element of your apprenticeship, you will be assessed on the job, using a range of methods including the production of evidence such as case histories, work products, questions, witness testimonies, professional discussion and observations.  These will be uploaded into an electronic portfolio.

You may need to attend the College on day release/block release in order to achieve your Functional Skills.  This will be evidenced through the completion of end tests in each subject.

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

Further Study

You may be able to progress to the Advanced Business and Administration Apprenticeship or perhaps consider a Customer Service or Management course.

Careers

You will be gaining more experience within your current role at work and can continue to progress your career in an office, business or management environment.

 

Did you find the course information on this page useful?

 

Aaron Curd

Aaron Curd

Business BTEC helps Aaron onto the property career ladder

Teenager Aaron Curd left school knowing that he wanted a career in business, possibly in property, where there was an opportunity to earn good money.
But he did not know the best way to go about it until he contacted Derby College and lined up his two year BTEC Level 3 in Business.
Aaron, 19, from Darley Abbey, said the course, which he completed with a distinction and double distinction star, "narrowed down what I wanted to do and set me up for my job."
As part of Derby College's Employer Academy he did work experience at Hannells Estate Agents. That directly led him to get a foot on the property career ladder. When a position came up, Aaron was taken on and he is now a sales negotiator and a valued member of the team.
Victoria Downing, area manager with Hannells Estate Agents, said the business identifies potential future employees via its Academy link with the College.
She added: "Derby College's business course is designed to prepare students for the workplace. We offer support and work experience during their course and we also help them with work/life skills."
Derby College's Employer Academy programme aims to boost students' employability skills and job prospects as well as giving employers the opportunity to shape the college curriculum.
It also reduces employers' costs for recruiting young people into job and apprenticeship roles after their College course.

The course opened up lots of different routes I could have taken, and lots of different topics, like human resources, marketing, law and setting up your own business. I did work experience at Hannells and they offered me a job at the end of August. My studies help with my work, particularly in marketing and customer services. I'm enjoying every day – it's a career. The course narrowed down what I wanted to do and set me up for my job.

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