This apprenticeship provides a solid foundation of skills for anyone who has autonomy within an administrative role. You’ll be equipped with the knowledge and understanding you need to enhance your role, profile and status within any type of business or organisation.
There are also optional units you will complete.
The apprenticeship covers:
You will be assessed on and off the job where you will be given dedicated mentors to support and guide you through your qualification. There is in-house training on a day release basis to gain the Technical Certificate and Functional Skills.
As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.
Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.
Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.
I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.