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Advanced Apprenticeship in Business and AdministrationApply Now »

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Level: 3

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship provides a solid foundation of skills for anyone who has autonomy within an administrative role. You’ll be equipped with the knowledge and understanding you need to enhance your role, profile and status within any type of business or organisation.

Entry requirements

You will need GCSE grades A-C in English and Maths and will require an interview before enrolling on this course. In addition to good literacy and numeracy skills, you will need to be well motivated and self disciplined.

Course Content

There are five mandatory units:
  • Communicate in a business environment
  • Manage personal and professional development
  • Principles of business communication and information
  • Principles of administration
  • Principles of business

There are also optional units you will complete.

The apprenticeship covers:

  • A Level 3 Technical Certificate (embedded within the qualification)
  • Functional Skills at Level 2 in Mathematics, English and ICT (if applicable)
  • Personal Learning and Thinking Skills (embedded within the qualification)
  • Employment Rights and Responsibilities (delivery method to be agreed with your assessor - it could be via a separate workbook or additional unit)

 

How will I be assessed?

You will be assessed on and off the job where you will be given dedicated mentors to support and guide you through your qualification. There is in-house training on a day release basis to gain the Technical Certificate and Functional Skills.

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

Further study
 
You may wish to consider Level 3 qualifications in fields such
as customer service and management or other routes of self development.
 
Careers
 
The course will help you to advance your career in an office or
administrative environment and to broaden your role to include
elements such as team leading and customer service.

 

Natasha Thomas

Natasha Thomas

Navigating a customer service career

As a Customer Service apprentice, Natasha Thomas sailed into a new career with classic narrow boat company Avante.

Her placement with the Willington firm – which involved helping run the office, liaising with customers from around the world, inspecting the boats and even driving them occasionally under supervision – led directly to the offer of a full-time job.

Natasha’s success was supported by the NVQ in Customer Service she took at Derby College during her placement.

I knew I wanted to work in customer service but in a role that was a bit different. I love this job. No day is ever the same and there’s always so much variety. My College tutor was really encouraging and regularly came to see me at Avante to go through my course work.
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