This apprenticeship covers the skills needed to provide excellent customer service – essential to any organisation’s success. It will serve you well in many industries, enhancing your knowledge and allowing you to reflect on your experience to improve your personal development.
You can progress to the NVQ Level 3 or Advanced Apprenticeship in Customer Service, take Level 2/3 qualifications in subjects such as Business and Administration and Team Leading, or pursue other routes of self-development.
You will be gaining more experience within your current job role at work and can take your career forward in customer service settings in many diverse industries.
Daniel Ranby is pursuing his dreams in the business world, and doing a good job of catching them up. The former Derby College student told our Alumni Team about his time at College, his latest business venture and his tips to succeed in business.Daniel graduated from Derby College with a Business Studies qualification under his belt and plenty of ambition."The Business Studies course made me more open minded. It was my initial insight into what is really involved in running my own business and what it takes to succeed." Daniel had big plans for his future, but it wasn't until he started studying that he was able to begin shaping them into something that could make money.Today, our entrepreneurial former student runs his own extremely successful business, which he built from scratch. Commercial Consultants is a recruitment consultancy specialising in the engineering, operations and business management sectors of the transport industries. "I started my business with only two computers. My ex-business partner put in £800. I've been running the business for eleven years now and I bought out my partner four years ago. I have full control over all aspects of the business, from the profit and loss to the planning and strategy."Daniel describes his journey as "Starting up from a blank piece of paper and having to make everything happen from scratch," something which he is understandably proud of, but more so because his business is now "achieving over 3.5 million in revenue." We asked Daniel what it takes to succeed in the business world: "A lot of drive is required and the ability to bounce back is a must." He is currently looking forward to starting another business.
"I always wanted to run my own business, and Derby College gave me the insight I needed."