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Apprenticeship - Customer Service - Level 2Apply Now »

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Level: 2

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship covers the skills needed to provide excellent customer service – essential to any organisation’s success. It will serve you well in many industries, enhancing your knowledge and allowing you to reflect on your experience to improve your personal development.

Entry requirements

You will need GCSE grades A-D in English and Maths and you will
require an interview before enrolling. In addition to having good literacy
and numeracy skills, you must be well motivated and self-disciplined.

Course Content

There are two mandatory units: 
  •  Communicate using customer service language
  •  Follow the rules to deliver customer service
There are also optional units and you will complete a Technical
Certificate at Level 2; Functional Skills at Level 1 in Mathematics and
English; and Personal Learning and Thinking Skills.

How will I be assessed?

You will be assessed on and off the job where you will be given dedicated mentors to support and guide you through your qualification. Day release options will be discussed with you and your employer.

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

Further study

You can progress to the NVQ Level 3 or Advanced Apprenticeship in Customer Service, take Level 2/3 qualifications in subjects such as Business and Administration and Team Leading, or pursue other routes of self-development.

Careers
You will be gaining more experience within your current job role at work and can take your career forward in customer service settings in many diverse industries.

 

Did you find the course information on this page useful?

 

Curtis Monkman

Curtis Monkman

Business student Curtis relishes role of student ambassador


Curtis, 18, didn’t like school much and left early because he was being bullied, but he couldn’t be happier on his full-time college course.
Curtis, who is 18 and from Heanor, is currently studying Level 1 Business but plans to take more qualifications in English and Maths so he can achieve his ambition of working for the ambulance service. Inspired by his dad, who was in St John Ambulance, Curtis has recently been on an induction with the first aid charity.
In fact, Curtis felt so keen to promote the college to other students that he went on the Roundhouse website and applied to be a student ambassador. It’s a role he is finding very rewarding, and during November he will be among college representatives going into local schools to talk to potential students and their parents about the what the college has to offer.
As a student ambassador Curtis also helps at college open events, welcoming people to the Roundhouse and showing them where they need to go.
 

I wasn’t happy at school but it’s completely different at college. I like everything about it.


I’ve made lots of friends since coming to the Roundhouse and I’d say that one of the things I like best about Derby College is meeting new people and getting to know them.


The lecturers are great too. They’re there to help if you need it but they let you get on with it and work out things for yourself.

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