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Apprenticeship - Customer Service - Level 3Apply Now »

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Level: 3

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship equips you with a broader understanding of how to improve customer service for the benefit of your organisation. It’s ideal if you work within an environment where you deal with people as customers on a daily basis and are seeking to take on a more senior role.

Entry requirements

Course Content

There are two mandatory units:
  •  Demonstrate understanding of customer service
  •  Demonstrate understanding of the rules that impact on improvements in customer service
There are optional units too.

How will I be assessed?

You will be assessed on and off the job and will have dedicated mentors to support and guide you towards your qualification. Day release options will be discussed with you and your employer.

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

Further study
You can advance your skills with qualifications in management such as the NEBSM (ILM) or NVQ Management Levels 3 or 5. Alternatively, you can take other routes of self-development.

Careers
Career options are broad and varied in the many customer service sector industries.

Did you find the course information on this page useful?

 

Curtis Monkman

Curtis Monkman

Business student Curtis relishes role of student ambassador


Curtis, 18, didn’t like school much and left early because he was being bullied, but he couldn’t be happier on his full-time college course.
Curtis, who is 18 and from Heanor, is currently studying Level 1 Business but plans to take more qualifications in English and Maths so he can achieve his ambition of working for the ambulance service. Inspired by his dad, who was in St John Ambulance, Curtis has recently been on an induction with the first aid charity.
In fact, Curtis felt so keen to promote the college to other students that he went on the Roundhouse website and applied to be a student ambassador. It’s a role he is finding very rewarding, and during November he will be among college representatives going into local schools to talk to potential students and their parents about the what the college has to offer.
As a student ambassador Curtis also helps at college open events, welcoming people to the Roundhouse and showing them where they need to go.
 

I wasn’t happy at school but it’s completely different at college. I like everything about it.


I’ve made lots of friends since coming to the Roundhouse and I’d say that one of the things I like best about Derby College is meeting new people and getting to know them.


The lecturers are great too. They’re there to help if you need it but they let you get on with it and work out things for yourself.

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