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Apprenticeship - Customer Service - Level 3Apply Now »

Course Image
Level: 3

Location: Workplace

Years: 1

Interview: Y

Course Summary

This apprenticeship equips you with a broader understanding of how to improve customer service for the benefit of your organisation. It’s ideal if you work within an environment where you deal with people as customers on a daily basis and are seeking to take on a more senior role.

Entry requirements

Course Content

There are two mandatory units:
  •  Demonstrate understanding of customer service
  •  Demonstrate understanding of the rules that impact on improvements in customer service
There are optional units too.

How will I be assessed?

You will be assessed on and off the job and will have dedicated mentors to support and guide you towards your qualification. Day release options will be discussed with you and your employer.

Are there any additional costs or specialist equipment required?

No

What can I do after this course?

Further study
You can advance your skills with qualifications in management such as the NEBSM (ILM) or NVQ Management Levels 3 or 5. Alternatively, you can take other routes of self-development.

Careers
Career options are broad and varied in the many customer service sector industries.

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Nicole Bullock

Nicole Bullock

Admin team leader Nicole says Derby College ‘put me on my feet’

Teenager Nicole Bullock says Derby College has "guided her life" as it put her on the path towards a career as a mortgage broker.
Former apprentice Nicole was the first person taken on by growing Derby business Create Finance.
The 18-year-old, from Chaddesden, left school with 10 good GCSEs but was adamant she did not want to go to college full-time.
Instead, she jumped at the opportunity of becoming an apprentice administrator with the Full Street-based business.
She said the apprenticeship included studying Business Administration with Derby College and it "fitted me perfectly".
Nicole found the Level 2 NVQ "was relevant to what we were doing here". She said that the units were chosen to best meet the needs of her role.
After passing her NVQ and completing her apprenticeship, Nicole was taken on and then achieved promotion to become Administration Team Leader. She is now looking to take her industry CeMAP exams so she can work as a self-employed mortgage broker herself.
Riverside Chambers-based Create Finance was launched in August 2015 by Derby men Gindy Mathoon, who attended Derby Moor Community College and Karl Yeoman, who went to Allestree Woodlands, along with Pete Mugleston, (correct) who is originally from Nuneaton.
The business has grown to employ 26 people, including the three directors.
Gindy said Nicole, the company's first employee, was now administration team leader and a "role model and mentor for any new or existing administration staff."
He added: "Derby College sources suitable candidates who potentially have the right qualities to work for Create Finance. The administrators are the backbone of the business and without high quality administration we can't grow as a business. We're expanding gradually, and our link with Derby College has allowed us to progress."

I'm grateful to the college – it's put me on my feet and guided my life. Without the college's help I wouldn't have my job here. It's literally put me on the path to my career.


The aim now is to work hard and make as much money as I can. You can be self-employed here as a broker. When I am a bit older, and the company and I both feel that I am ready for it, that's what I'd like to do.

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