Apprenticeship Vacancy Details

What will the apprentice be doing?

• Assist the EST’s to carry out pest control treatments, ancillary service
  investigations and works, during site visits to domestic and commercial
  customers in response to requests for service.
• Assist with regular pest control stock audits, stock rotation, stock control and stock orders.
• Assist in the calculation of charges for commercial pest control treatments which have been carried out.
• Deal with telephone and email enquiries/ complaints received from
  customers/Contact Centre, escalating to the relevant person
• Carry out all tasks taking into account issues of confidentiality
• Use effective communication to ensure quality and consistency in your daily task.
• Provide support for Environmental Health Officers, Technical Officers and other staff in carrying out their duties as required.
• Actively promote the pest control service through preparation of information and attendance at promotional events as required.
• Undertake job specific training as required.
• 
  To undertake and complete the Level 2 Customer Services Practitioner qualification
• 
  Understand and comply with the City Council’s environmental policies.
• Comply with all Health & Safety policies and legislation in performance of the duties of the post.
• Work with information technology and associated systems in accordance with the City Council’s policies & procedures.
• Comply with standing orders, financial regulations and Departmental instructions.
• Carry out duties and responsibilities of the post in compliance with the City Council’s Equality and Diversity policy.
• Take part in the Councils Great performance Conversations Scheme.

What training will the apprentice take and what qualification will the apprentice get at the end?

What is the expected career progression after this apprenticeship?

On completion there is a possibility of a permanent job in which you will also obtain a recognised, industry wide qualification in pest control, such as the RSPH/ BPCA Level 2 Award in Pest Management or equivalent.

Desired skills and personal qualities

Communication skills IT skills Attention to detail Customer care skills Problem solving skills Team working Initiative Non judgemental Patience Practical

Qualifications

GCSE English (Grade 4/C or above or equivalent) Essential

GCSE Maths (Grade 4/C or above or equivalent) Essential

Things to consider

You must be 18+ to apply due to use of poisons.

Employer

Derby City Council

https://www.derby.gov.uk/

Address

Unit A
Stores Road
Derby

Training provider

DCG

Contact

DCG

Apprenticeship Intermediate

Customer service practitioner (level 2)