Apprenticeship Vacancy Details
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Business Admin Apprenticeship
Xuper provides an extensive range of products, services and solutions selling global support, hardware, software, audio visual/video conferencing hardware solutions including video conferencing systems and associated professional services. We provide both Local and International IT Support to many Globally recognised organisations.
Monday - Thursday, 08:30 - 17:00, with a 1-hour break and Friday, 08:30 - 16:30, with a 30-minute break.
Possible start date
What will the apprentice be doing?
Working on the International IT Support Desk
Arranging Global Engineer visits
Taking phone calls from customers
Looking up information on databases, excel spreadsheets and SharePoint
Logging tickets on the system
Occasional support covering the IT Service Desk (full training provided)
Emailing Partners, Customers and Supplier
Assisting with general Administration of Operational activity
Assisting with the logistics department to ensure reports and databases are updated with the latest parts & stocking locations
Assisting the procurement department with purchase orders and goods in/out during busy periods
Creating reports and presentations in relation to operational activity
Assisting Service Delivery Managers in general administrations and queries
What training will
What training will the apprentice take and what qualification will the apprentice get at the end?
Business Admin L3
What is the expected career progression after this apprenticeship?
As this is a general business administrator role, there are different ways to progress within the business depending on the candidate’s interests.
The role initially would work with Operations, Logistics and Procurement teams so an opportunity could arise for progression into any of these three departments.
Requirements and prospects
Desired skills and personal qualities
Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Patience Hard working Follow instructions
GCSE or equivalent Maths and English (Grade A-C / 9-4) Essential
Things to consider
22 days Annual Leave – January – December (plus bank holidays) Pension Contribution 3% if EE Opts In (due to salary bracket not automatic)
About the employer
Based in Derby, East Midlands, Xuper have approximately 40 direct employees in the UK. We provide both Local and International IT Support to many Globally recognised organisations. Our office-based Service Desk Engineers and Field Engineers support our customers 24 hours a day, 7 days a week and work closely with a network of partners to support our valued Customers.
WYVERN BUSINESS PARK
Business administrator (level 3)