Courses in Business, Leadership and Management

Diploma in Customer Service Level 2

L2PT

Course Type: Adult and Community
Location: Offsite
Subject Area: Business, Leadership and Management
Start Date: Flexible

This course is designed to support staff working in the customer service sector in a business within the public, private or voluntary sector.

View Course Information Diploma in Customer Service Level 2

Diploma in Advice and Guidance – Level 4

L4PT

Course Type: Adult and Community
Location: Offsite
Subject Area: Business, Leadership and Management
Start Date: Flexible

This course recognises that employment in the advice and guidance sectors involves a diverse range of functions, tasks and activities.

View Course Information Diploma in Advice and Guidance – Level 4

Customer Service Specialist Apprenticeship

L3FT

Course Type: Apprenticeships
Location: Offsite
Subject Area: Business, Leadership and Management
Start Date: Flexible

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. This apprenticeship programme equips you...

View Course Information Customer Service Specialist Apprenticeship

Business Administration Apprenticeship – Level 3

L3FT

Course Type: Apprenticeships
Location: Offsite
Subject Area: Business, Leadership and Management
Start Date: Flexible

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This apprenticeship programme prepares you for the role.

View Course Information Business Administration Apprenticeship – Level 3

Team Leader Apprenticeship – Level 3

L3FT

Course Type: Apprenticeships
Location: Offsite
Subject Area: Business, Leadership and Management
Start Date: Flexible

The Team Leader Apprenticeship is for someone who can take responsibility for managing a team or discrete project.

View Course Information Team Leader Apprenticeship – Level 3

Customer Service Practitioner Apprenticeship – Level 2

L2FT

Course Type: Apprenticeships
Location: Offsite
Subject Area: Business, Leadership and Management
Start Date: Flexible

The role of the customer service practitioner is to deliver high quality products and services to the customers of their organisation. This apprenticeship programme prepares you for the role....

View Course Information Customer Service Practitioner Apprenticeship – Level 2