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NVQ Certificate in Customer Service – Level 2

This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service, including how to satisfy customers’ expectations.

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Course Summary

Subject Area: Retail
Adult and Community
Location: Distance Learning
Full Time or Part Time: PT
Level: 2
Number Of Years: 1
Interview Required?: Y
Weeks: 26
Hours: 1.00
Start: Flexible
Days/Times:
Distance Learning

Apply now at: https://www.derby-college.ac.uk/course/nvq-certificate-in-customer-service-level-2
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Course Information for Students

This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service, including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

There are no entry requirements to access this programme, other than you must be working in a role where you have responsibility for day-to-day customer service tasks with internal or external customers.

Unit 1: Delivery of effective customer service
Unit 2: Supporting the customer service environment

This course will be delivered online.

N/A

You will be assessed through a portfolio of evidence which is put together during the course and demonstrates that you have met the required assessment criteria. The portfolio of evidence is in the form of a workbook that may be paper-based or online to suit you.

  • Level 2 Diploma in Retail Skills
  • Level 2 NVQ Certificate in Customer Service
  • Level 2 Diploma in Team Leading
  • Level 2 Certificate in Team Leading Principles
  • Intermediate Apprenticeship in Retail Skills
  • Advanced Apprenticeship in Retail Management

For more information contact Derby College on 0800 0280289 or enquiries@derby-college.ac.uk

Course Information for Employers

If you are an employer and would like to know more about the apprenticeships and professional training we deliver or how you can get involved in co-creating and co-delivering curriculum, please contact us via email on businessenquiries@derby-college.ac.uk, call us on 01332 387 421 or visit our employer pages here.

Career Information

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More Careers Information at: https://www.derby-college.ac.uk/career-pathways
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We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.

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Course Information Last Updated On: October 22, 2021 2:41 pm