Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
This qualification is designed for individuals who are looking to enter, or progress within, employment in the hospitality sector. It will enable individuals to develop knowledge and understanding of customer service excellence for the hospitality sector.
Course Summary
Course Information for Students
Who is this course for?
While completing this qualification, individuals may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’, such as team working, independent learning and problem solving, to more tricky-to-measure skills, such as:
• An appreciation for appropriate behaviour and dress
• Appropriate interpersonal skills
• Communicating with professional colleagues/peers and/or hierarchical seniors
• Supporting other aspiring employees
• Personal manners and deportment
• Understanding work practices and how different roles and departments function within an organisation.
Entry Requirements
There are no specific recommended prior learning requirements for this qualification. However, individuals may find it helpful if they’ve already achieved a Level 1 qualification.
What will you learn?
This course is split into 4 units:
Unit 01 Principles of customer service in the hospitality sector
Unit 02 Understand effective teamwork in the hospitality sector
Unit 03 Understand legislation and guidance relevant to the hospitality sector
Unit 04 Understand professional personal standards in the hospitality sector
How will you learn?
This course is delivered online / blended learning.
What will you need to bring with you?
Access to the Internet
Laptop / tablet
Pen and paper
How will you be assessed?
Formative assessment will be carried out for every module and your assessor will provide supportive, developmental, written feedback for every piece of work submitted.
Where next?
What can I do after this course?
• Hospitality/catering apprenticeships
Who do you contact for more information?
For more information contact Derby College on 0800 0280289 or enquiries@derby-college.ac.uk
Course Information for Employers
Information for Employers
Career Information
DCG Success Stories
Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.
We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.
Find out what funding could be available to you:
Thinking about returning to education or developing new skills? Use our funding calculator below to get an estimate of the financial support you may be eligible for based on where you live.
Whether you’re looking to retrain, progress in your career, or try something new, funding could make your next step more accessible than you think.
Simply enter your postcode into the calculator to see an estimate of the funding that may be available in your area. This is based on regional funding allocations and typical eligibility criteria for adult learners.
Important:
The results shown are a guide only and are not a guarantee of funding.
Funding availability can vary depending on:
- Your personal circumstances (such as age, employment status, and prior qualifications)
- The course you choose
- Government and local funding rules at the time of enrolment
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Our courses are designed to fit around your life, with flexible study options and expert support every step of the way.
Find out more about the courses available. Adult Courses
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Course Information Last Updated On: January 7, 2026 12:15 pm
