Level 2 Certificate in Information, Advice or Guidance (Free* if aged 19 or over)
Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques of which you should be aware in order to carry this out effectively.
Course Summary
Course Information for Students
Who is this course for?
Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques of which you should be aware in order to carry this out effectively.
This course aims to equip you with the practical skills needed to convey information, advice or guidance successfully in a wide range of situations and sectors.
The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.
It is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. The knowledge gained by undertaking this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context. The minimum age requirement is 16 years old.
Entry Requirements
There are no formal entry requirements for this course but a good understanding of both written and spoken English, as well as knowledge of using IT equipment, will be useful.
What will you learn?
This course is split into five manageable units:
Unit 1: Information, advice or guidance in practice
Unit 2: Developing interaction skills for information, advice or guidance
Unit 3: Signposting and referral in information, advice or guidance
Unit 4: Information, advice or guidance in context
Unit 5: Skills for advice providers
How will you learn?
This course will be delivered online.
What will you need to bring with you?
There are no additional costs but access to IT equipment and the Internet is required.
How will you be assessed?
You will complete workbooks using our online platform with 1:1 coach / tutor support.
You will be assessed through a portfolio of evidence which is put together during the course and demonstrates that you have met the required assessment criteria. On completion, the portfolio of evidence is submitted in an online format.
Where next?
You could consider further qualifications in:
- Business Administration Principles
- Team Leading
- NVQ Customer Service
- NVQ Business Administration
Who do you contact for more information?
For more information, contact liz.young@derby-college.ac.uk
Course Information for Employers
Information for Employers
Career Information
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Course Information Last Updated On: June 25, 2025 1:12 pm
