Hospitality Manager
Hospitality managers work across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. These managers generally specialise in a particular area, however their core knowledge, skills and behaviours are aligned.
Course Summary
Course Information for Students
Who is this course for?
Common to all managers in this role is their passion for exceeding customers’ expectations. Hospitality managers have a high level of responsibility and are accountable for fulfilling the business vision and objectives which requires excellent business, people and customer relation skills. Individuals in this role are highly motivated team leaders that combine a talent for management and specific industry skills and thrive on the customer facing nature of the role.
Entry Requirements
You need grades 9-4 (A-C) at GCSE or equivalent work experience.
What will you learn?
Skills:
- Food and Beverage Service Management
- Conference and Events Management
- Kitchen Management
- Multi – Functional Management
Knowledge:
- Business
- People
- Customers
- Leadership
Behaviours:
- Professionalism
- Personal qualities
- Managing performance
- Adaptability
- Responsibility
How will you learn?
The apprenticeship will be delivered in the workplace and on-site.
What will you need to bring with you?
Nothing additional is needed.
How will you be assessed?
End Point Assessment involves three elements, all of which may be completed online:
On-demand test:
• A 90-minute on-demand test
• Consisting of 35 scenario based multiple-choice questions
• Split into 2 separate papers: 1 containing 25 core management questions and 1 containing 10 specialist pathway
Business project:
• A 9,000 word written project
• Focusing on an opportunity/challenge/ idea which the apprentice considers will make an improvement to the business they are working in
Professional discussion:
• A 90-minute professional discussion
• A minimum of 30 questions asked during the professional discussion
• A minimum of 5 questions per core section plus 5 questions on the specialist function
Where next?
You can proceed to Higher Education Qualifications
Who do you contact for more information?
For more information contact Derby College on 0800 0280289 or enquiries@derby-college.ac.uk
Is there any financial support available?
Course Information for Employers
Apprenticeship summary
Are they any entry requirements for my apprentice?
You need grades 9-4 (A-C) at GCSE or equivalent work experience.
What is required from the employer in the workplace?
This will be discussed with the employer and outlined in the employer handbook.
Behaviours expected within the role
To be successful at Derby College Group, the apprentice will be expected to be:
· Positive
· Polite
· Punctual
· Prepared
· Professional in their approach
What qualification will my apprentice gain?
Level 4 Apprenticeship in Hospitality Management
What will the assessment look like?
Formative assessment will be carried out for every module and your assessor will provide supportive, developmental, written feedback for every piece of work submitted.
Will my apprentice need to come into college?
This will be discussed with the employer on an individual basis.
Is there any specialist equipment required?
What progression can my apprentice expect after completion of their apprenticeship?
You can proceed to Higher Education Qualifications
What job roles will this apprenticeship be suitable for?
Hospitality managers who work across a variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers.
Will the college help me find an apprentice?
You may already have someone in your organisation or someone has come to you direct asking for an apprenticeship, but if you don’t we have a free recruitment service to help you hire the best candidate for your organisation from our talent pool and external advertising through social media and the national apprenticeship services website
Contact us
If you are an employer and you would like to know more, please email businessenquiries@derby-college.ac.uk or call 01332 387421
Career Information
DCG Success Stories
Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.
We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.
Course Information Last Updated On: June 30, 2026 8:26 am
