Diploma in Travel, Tourism and Customer Service – Level 1

This course will help to develop learners’ confidence and give them a sound understanding of the travel and tourism sector and the work skills needed to succeed in this fast-changing environment. A key focus will be on the customer service skills needed in a broad range of industry roles.

Candidates should have a keen interest in travel, tourism and related industries while also having a desire to work with people.

Students will undertake a number of visits and work placements, including to travel and tourism businesses and other establishments that will be of benefit to their career planning. In recent years students have visited London attractions, East Midlands Airport, Derby Train Station, The NEC, Derby Museums and the Peak District.

In addition, learners will work towards high GCSE grade achievement in English and Maths, which will support their main programme of study and help with future progression.     

The course is designed for students with low-level GCSE profiles or limited GCSE achievements, requiring resits in both English and Maths.  Students should have at least a grade 2 in Maths and a grade 2 in English (or equivalent).

It is essential that candidates show commitment to maintaining high standards of attendance and meeting deadlines.

Students should have a positive demeanour and ‘can do’ approach to customer service.

During the programme you will develop your knowledge in a variety of subjects within the travel and tourism industry.

Examples of these include:

• An Introduction to Travel and Tourism
• Customer Service Skills
• Tourist Attractions and Geography
• Work Experience and Careers
• Marketing

Additional subjects and activities such as GCSEs in English and Maths, work experience and tutorials will also be part of the timetable.

This course will be delivered at the Roundhouse Campus. Learners should expect to be on-site for 3-4 days per week for face-to-face delivery.

It is expected that students will prioritise time during the rest of the week for assessments, revision and research.

All students are expected to wear a blue blazer/tailored jacket and white collared shirt while attending lessons. They should also have smart shoes and matching tailored skirt or trousers for work placements, interviews and visits.

Students may be able to secure financial support towards the cost of the uniform.

There will also be a nominal charge for selected trips and visits. In previous years students have travelled to London, local visitor attractions, conferences and tourist destinations.

Students are advised to have their own laptop or device to aid their studies during their time at College.

Assessments will be carried out using a variety of methods including role play, presentations and activities.

Students will need to have good time management and organisation skills in order to meet the ongoing assessment deadlines successfully.

English and Maths are assessed through a series of national exams held in May/June.

Further Study

This course is designed for students to progress to the Level 2 Diploma in Customer Service Skills for Cabin Crew, Aviation and Airport Industries.

Careers

You could consider a wide range of roles within the travel and tourism sector but the transferable customer service skills developed are relevant to a broad range of industry sectors and job roles.

For more information, contact joanne.devereux@derby-college.ac.uk / enquiries@derby-college.ac.uk or call us on 0800 0280289