Diploma in Customer Service Level 2
This course is designed to support staff working in the customer service sector in a business within the public, private or voluntary sector.
Course Summary
Course Information for Students
Who is this course for?
This course is designed to support staff working in the customer service sector in a business within the public, private or voluntary sector.
Entry Requirements
Applicants must be in a role – either as an employee or in a regular voluntary role – where they handle front-line customer enquiries, using a variety of methods to manage and support customers across a wide range of situations.
You must have access to a computer and the Internet as this qualification is completed using an e-portfolio.
What will you learn?
This Diploma provides a statement of competence which includes a range of customer service duties.
Mandatory units are:
- Deliver customer service
- Understand customers
- Principles of customer service
- Understand employer organisation
- Manage personal performance and development
How will you learn?
This course will be delivered off site.
What will you need to bring with you?
All your assessments will take place in the workplace
How will you be assessed?
You will produce a portfolio of evidence which confirms the range of customer service tasks which you complete in the workplace.
Where next?
Customer Service level 3 diploma
Who do you contact for more information?
Course Information for Employers
Information for Employers
Career Information
DCG Success Stories
Discover how our students have achieved success. Their hard work and dedication to learning has enabled them to succeed in rewarding careers or progress onto higher education.
We encourage progress and aspirational outcomes by guiding people onto learning pathways that lead to positive destinations. Our students have gone on to achieve great things since leaving the College. We would like to share some of their inspiring success stories with you.
Find out what funding could be available to you:
Thinking about returning to education or developing new skills? Use our funding calculator below to get an estimate of the financial support you may be eligible for based on where you live.
Whether you’re looking to retrain, progress in your career, or try something new, funding could make your next step more accessible than you think.
Simply enter your postcode into the calculator to see an estimate of the funding that may be available in your area. This is based on regional funding allocations and typical eligibility criteria for adult learners.
Important:
The results shown are a guide only and are not a guarantee of funding.
Funding availability can vary depending on:
- Your personal circumstances (such as age, employment status, and prior qualifications)
- The course you choose
- Government and local funding rules at the time of enrolment
If you’re considering adult learning, there’s never been a better time to explore your options.
Our courses are designed to fit around your life, with flexible study options and expert support every step of the way.
Find out more about the courses available. Adult Courses
If you have any questions about funding, eligibility, or courses, our team is here to help. Contact Us
Course Information Last Updated On: November 28, 2025 4:07 pm
