Diploma in Customer Service Level 2

This course is designed to support staff working in the customer service sector in a business within the public, private or voluntary sector.

Applicants must be in a role – either as an employee or in a regular voluntary role – where they handle front-line customer enquiries, using a variety of methods to manage and support customers across a wide range of situations.

You must have access to a computer and the Internet as this qualification is completed using an e-portfolio.

This Diploma provides a statement of competence which includes a range of customer service duties.

Mandatory units are:

• Deliver customer service
• Understand customers
• Principles of customer service
• Understand employer organisation
• Manage personal performance and development

This course will be delivered off site.

All your assessments will take place in the workplace

You will produce a portfolio of evidence which confirms the range of customer service tasks which you complete in the workplace.

Customer Service level 3 diploma